Overview: Use the Edit Payment window to update an existing cash or check payment method on an order.
How to display: Select the Edit option for a cash or check payment method in the Payment Information Panel of the Order Summary page or from the Payment step in Contact Center Order entry.
The Edit option is not available if:
• The order is already locked by another user, the system, or another session.
• You do not have authority to the Enter/Maintain Orders (OEOM) menu option in the Classic View of Order Management System. You can define menu option authority for a user ID in the Work with Users (WUSR) menu option; you can define menu option authority for a user class in the Work with User Classes (WUCL) menu option.
• The payment method is a credit card, debit card, or a stored value (gift) card.
• The payment method is PayPal.
• The payment method is deactivated.
• The order is a store pickup order or is from Order Broker (delivery or pickup), based on the Broker Delivery Type.
For more information:
• Edit Payment Options for step-by-step instructions on the actions you can perform on the Edit Payment window.
• Fields on Edit Payment for a description of the fields on the Edit Payment window.
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