1.4 My Oracle Support
My Oracle Support (https://support.oracle.com) is your initial point of contact for all product support and training needs. A representative at Customer Access Support can assist you with My Oracle Support registration.
Call the Customer Access Support main number at
1-800-223-1711 (toll-free in the US), or call the Oracle Support hotline for
your local country from the list at
http://www.oracle.com/us/support/contact/index.html.
When calling, make the selections in the sequence shown below on the Support
telephone menu:
- Select 2 for New Service Request.
- Select 3 for Hardware, Networking and Solaris Operating System Support.
- Select one of the following options:
- For Technical issues such as creating a new Service Request (SR), select 1.
- For Non-technical issues such as registration or assistance with My Oracle Support, select 2.
You are connected to a live agent who can assist you with My Oracle Support registration and opening a support ticket.
My Oracle Support is available 24 hours a day, 7 days a week, 365 days a year.