A.1 My Oracle Support
My Oracle Support is your initial point of contact for all product support and training needs. A representative at Customer Access Support can assist you with My Oracle Support registration.
Call the Customer Access Support main
number at 1-800-223-1711 (toll-free in the US), or call the Oracle Support hotline for
your local country from the list at http://www.oracle.com/us/support/contact/index.html. When calling, make the
selections in the sequence shown below on the Support telephone menu:
- Select 2 for New Service Request
- Select 3 for Hardware, Networking and Solaris Operating System Support
- Select one of the following options:
- For Technical issues such as creating a new Service Request (SR), select 1
- For Non-technical issues such as registration or assistance with MOS, select 2
You are connected to a live agent who can assist you with My Oracle Support registration and opening a support ticket.
My Oracle Support is available 24 hours a day, 7 days a week, 365 days a year.