1. Diameter Signaling Router Diameter SDS Software Upgrade Guide
  2. Access the OAM GUI Using the VIP (NOAM/SOAM)
  3. Workaround to Resolve Server HA Failover Issue

A.12 Workaround to Resolve Server HA Failover Issue

This procedure resolves the HA failover issue by restarting the cmha process on the server.
  1. Log into the server CLI, use the SSH command (on UNIX systems – or putty if running on Windows) to log into the NOAM server which is experiencing the HA failover issue.
    ssh admusr@<server address>
    password: <enter password>

    Answer yes if you are asked to confirm the identity of the server.

  2. Resolve HA failover issue(s), run the command:
    sudo pm.kill cmha
  3. Repeat procedure on each affected server, if required. Return to procedure/step in upgrade process which pointed to refer this procedure.