2.9.7 Troubleshooting

The following are the troubleshooting scenarios for TDM support:

• The E1/T1 links do not align properly

  Do the following to troubleshoot:

  • Verify that the cable is not faulty.
  • Verify the cable connections.
  • Verify that the Adax HDC3 card configuration (in QCXfile) is as per the Interface Mapping configuration.
  • Ensure that the Adax HDC3 card timing source configuration is correct. In case of SUERM errors, modify the timing source.
• Frequent toggling of the E1/T1 Links

  Do the following to troubleshoot:

  • Verify that the point codes associated with the linkset are correct.

  • Verify that the link alignment and SLTM timers are correct.
• Adax HDC3 Card is not detected on a vSTP MP VM

  Do the following to troubleshoot:

  • Check that the vSTP MP VM and the Adax HDC3 card are co-located on same host machine.

  • Check the Adax HDC3 RPMs.

    The following RPMs are required on vSTP MP VM for configuring Adax HDC3 Card:

  • Adax-LiS-2.21.8-1-RedHat-6.10-x86-64bit.rpm
  • Adax-hdc-1.79-1-RedHat-6.10-x86-64bit-LiS2.21.8-MAJ234.rpm
  • Adax-qcx-1.25-1-Linux-x86-64bit.rpm

Note:

The vSTP MP VM and the Adax HDC3 card must be co-located on same host machine.