Support

If you have a question about using Oracle products that you cannot resolve with information in the documentation or help:

Access to Oracle Support

Oracle customers that have purchased support have access to electronic support through My Oracle Support. For information, visit http://www.oracle.com/pls/topic/lookup?ctx=acc&id=info or visit http://www.oracle.com/pls/topic/lookup?ctx=acc&id=trs if you are hearing impaired.

Register on My Oracle Support

Register as a new user on My Oracle Support (MOS), so you can create Service Requests (SRs). After you register, Oracle will ask you to verify your email address. Once verified, you can log in to your MOS account.

After the first login, you need to request access to the Support Identifier (SI) number included in the welcome email you received from Oracle. This number identifies your organization's products and services and is required to use MOS.

Once you submit the SI number, you will be assigned as the Customer User Administrator (CUA) in MOS. The CUA can submit Service Requests, approve or deny user access, and assign user privileges in MOS.

Oracle recommends having at least two CUAs for every SI. Identify additional CUAs and/or authorized users who can create Service Requests on behalf of your organization. Provide them with the SI number and instruct them to register on MOS. Once they register, you will need to approve their access and assign them as a CUA in MOS.

For more information on the CUA role and/or how to complete tasks, reference the CUA for Cloud series in MOS. Note that you must have an MOS account with an SI number linked to view support content in that portal.

Creating a Service Request

To access tutorials on how to create a service request, select the "Create and Manage Service Requests" tab on our the How-to Video Training Series page: https://support.oracle.com/rs?type=doc&id=603505.2.

When you create a service request, be sure to enter the correct product information and problem details so that the request is assigned to the proper Oracle Support team.

On-premises users having issues with a related Oracle technology should contact the appropriate support line. Available technologies vary by product and include the following products:

Using Information Centers

Information centers provide links to important support and product information. They organize documents found on My Oracle Support (MOS), providing quick access to product- and version-specific information, such as important knowledge documents, Release Value Propositions, and Oracle University training.

Visit https://support.oracle.com/rs?type=doc&id=1486951.1 to access the information center for your product.

Information centers also provide access to:

Support Renewals Process

If it's time to renew support for your Oracle products, or if you would like to sign up for auto-renewal of your support services, visit the My Support Renewals site: https://supportrenewals.oracle.com.

Keeping Your On-Premises Software Current and Secure

To ensure you have the latest versions of your products, download and install all available patch sets from http://support.oracle.com.

To get the latest information about Critical Patch Updates, go to http://www.oracle.com/technetwork/topics/security/alerts-086861.html.


Last Published Wednesday, March 27, 2024