Corrective Work Orders (CWO) Business Process

Corrective Work Orders (CWO) BP - Purpose

CWOs are created either automatically (as a result of a Service Request) or manually (by a technician or a supervisor). The purpose of a CWO is to communicate with and assign a task to a technician to perform corrective maintenance work related to a site, facility/building, or asset.

The CWO contains all the necessary data to communicate the issue to be resolved, the location, the asset and its details and the description of the issue/problem. CWOs are routed to the different parties involved via a default (yet configurable) business process workflow as shown below. Assigned technicians are required to complete the list of tasks performed, actual time spent on each task, list of materials used and quantities and any tool used to complete the tasks.

Corrective Work Orders (CWO) BP - Level

Project/Shell

Corrective Work Orders (CWO) BP - Type

Line Item

Corrective Work Orders (CWO) BP - Workflow

This is an image of the business process workflow.

Corrective Work Orders (CWO) BP - Template

  1. Go to the Company Workspace tab and switch to Admin mode.
  2. In the left Navigator, select Templates, select Shells, and then select Buildings.
  3. Open the MASTER OFFICE BUILDING TEMPLATE.
  4. In the left Navigator, select Setup, select Business Process, and then select Corrective Work Orders.

Corrective Work Orders (CWO) BP - View

To create Corrective Work Orders BP:

  1. Go to the shell tab (for example: Building or Campus) where you want to create the record and switch to User mode.
  2. In the left Navigator, select Maintenance Management, and then select Corrective Work Orders.
  3. In the BP log, select the record you want to view and click > Open.


Last Published Tuesday, June 17, 2025