Service Requests Business Process

Service Requests BP - Purpose

The Portal Service Request process is an easy-to-use process for submitting facility service requests for issues, problems, requests for repair, and so forth.

Service Requests BP - Level

Company

Service Requests BP - Type

Simple

Service Requests BP - Workflow

Service Requests BP is a non-workflow BP.

Service Requests BP - View

The Portal Service Request process is accessible to users from a different URL address than the typical full access URL used to log on to Unifier. Access to this portal Service Request process interface is available to all FAM users who are members of the “Portal Users” company level User Group.

Service Requests BP - Template

  1. Go to the Company Workspace tab and switch to Admin mode.
  2. In the left Navigator, select Templates, select Shells, and then select Buildings.
  3. Open the MASTER OFFICE BUILDING TEMPLATE.
  4. In the left Navigator, select Setup, select Business Process, and then select Service Requests.

Service Requests BP - Create

To create a space request:

  1. Go to the Company Workspace tab and switch to User mode.
  2. In the left Navigator, select Facilities Help Desk, and then select Space Requests.
  3. In the BP log, click Create.
  4. Complete the form.
  5. Click Submit.


Last Published Tuesday, June 17, 2025