Dedicated Mailbox for Shells
External emails are important communications that need to be included in shells. Such emails can come from project/shell members or from external users who do not use Unifier. These email communications (and any attachments) can be collected in a central repository for the shell, called the Mailbox, so that users can use them in managing and documenting the shell. After such emails reside in the shell's mailbox, users can view them, forward them to appropriate members, flag them for review, and reply to them. In addition, these external emails can be linked to business process records.
Note: External emails that have been blind carbon-copied (Bcc'd) are not collected by the Mailbox.
When the application is installed on your system, you need to specify a dedicated email address for your company. When you create a shell, the system assigns a unique identifier to that shell. The system creates the shell mailbox by combining the dedicated email address for your company and the unique identifier for the created shell.
When the Unifier Administrator configures the shell instances, s/he can notify all shell participants, both within and outside of Unifier, of this shell email address.
Last Published Monday, June 3, 2024