Adding and Managing Comments

Business processes provide a general comments section that allows you to add text comments that are like notes that accompany the business process but do not become part of it.

Depending upon the workflow setup and your permission settings:

During the Creation step, you can specify whether to prevent users from adding or deleting hidden comments.
You can hide comments entered by other users.
You can add, update, hide, display, or delete your own comments.
You can attach supporting documents to your comments, which do not become part of the attachments of the BP itself, or mark up attached documents. See Working with File Attachments and Markups.
You can add general comments if you are a task assignee or if you have been copied (cc'd) on the business process.
You can add comments to a business process at the End step, and also at any status in a workflow, including Terminated (which means the business process was stopped at some point in the workflow). To add comments at those points in a workflow, you must have the Add General Comments permission.
Note: Some users, such as project managers, may have an additional permission that allows them to add general comments to any form (workflow or non-workflow) that they can view, without accepting the task.

You can add comments if you are not a task assignee, provided that you have the following permissions for business process records:

View
Add General Comments

In this scenario:

You can only add general comments when the business process record is in View mode.
You will not be able to hide comments. The Hide Comment option is available for task assignees who are working on an accepted task (an Action form associated with the workflow step).

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