- On the Primavera Portfolio Management server, click “Start” -> “Programs” -> “Primavera Portfolio Management” -> “Utilities” -> “Debug Information”.
- In the Pack Primavera Portfolio Management debug information window, click Ok.
By selecting “Ok”, this utility will collect information that will help support to determine and resolve the customer issue. The debug information is collected to a specific directory (specified by the “Directory” edit box - default: c:\psdebug). You can change the destination directory by editing the “Directory” edit box, or by using the “Browse” button.
Note: if the directory does not exist it will be created. If it exists, it will be removed and recreated.
- In the Finished successfully window, click OK.
- Zip this folder (c:\psdebug for example) and upload the zip to Customer Support.