If you have a question about using Oracle products that you or your network administrator cannot resolve with information in the documentation or help:
- For the latest information on contacting Oracle Global Customer Support, knowledge articles, and the support renewals process, visit http://support.oracle.com/.
- For details on working with Oracle Support, visit https://support.oracle.com/epmos/faces/DocumentDisplay?id=888813.2 to view Support Tools & Tips.
- For access to Construction and Engineering support communities, which are moderated by Oracle and provide a place for collaboration among industry peers to share best practices, visit https://community.oracle.com/community/support/primavera.
Using Primavera's Support Resource Centers
Support Resource Centers provide links to important support and product information. They organize documents found on My Oracle Support (MOS), providing quick access to product- and version-specific information, such as important knowledge documents, Release Value Propositions, and Oracle University training. For on-premises users, resource centers also offer documentation on Lifetime Management, from planning to installs, upgrades, and maintenance.
Visit https://support.oracle.com/epmos/faces/DocumentDisplay?id=1486951.1 to access links to all of the current PICs.
PICs also provide access to:
- Communities are moderated by Oracle providing a place for collaboration among industry peers to share best practices.
- News from our development and strategy groups.
- Education contains a list of available Primavera product trainings through Oracle University. The Oracle Advisor Webcast program brings interactive expertise straight to the desktop using Oracle Web Conferencing technology. This capability brings you and Oracle experts together to access information about support services, products, technologies, best practices, and more.
Keeping Your Software Current and Secure
To ensure you have the latest versions of your products, be sure to download and install all available patch sets from http://support.oracle.com/.
To get the latest information about Critical Patch Updates (CPUs), visit http://www.oracle.com/technetwork/topics/security/alerts-086861.html.