A.18 Workaround to Resolve the Server HA Switchover Issue

The following procedure resolves the HA switchover issue. It restarts the cmha process on the server that has HA switchover issue.

1. Server CLI: Log in to the server.
   1. Use the SSH command (on UNIX systems – or putty if running on Windows) to log in to the NOAM server which is experiencing the HA switchover issue:

      ssh admusr@<server address>

      password: <enter password>

      Answer yes if you are asked to confirm the identity of the server.

2. Server CLI: Resolve HA switchover issue(s).
   1. Execute this command:

      sudo pm.kill cmha

3. Repeat this procedure on each affected server.