Understanding Match Exception Collaboration Center

Match Exception Collaboration Center provides both Accounts Payable (AP) and non-AP (Buyers/Receivers, requestors, and approvers) users a single place to review and respond to match exceptions, while maintaining segregation of duties.

When resolving match exceptions, AP requires more information about transaction details from buyers, receivers or inspectors. Payable users typically use the Match Workbench to resolve match exceptions. Non-AP users are not typically granted access to this workbench or does not support non-AP users in correcting match exceptions effectively. Hence, providing a single window for AP and non-Payables users to collaborate increases the efficiency in resolving match exceptions.