Reviewing and Changing Payments in Financial Gateway
This topic presents an overview and discusses how to review payments and payment details as well as change payment status.
|
Page Name |
Definition Name |
Usage |
|---|---|---|
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PMT_INQUIRY |
Inquire on payments that were received by Financial Gateway from source applications. |
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PMT_PREFERENCE |
Define the search criteria and information to be displayed on the Payments page. |
|
|
Save Search As Page |
PMT_SEARCH |
Define and save a transaction query using predefined search criteria for future use. See the Review Payments - Payments Page for more information. |
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Delete Saved Search Page |
PMT_SRCH_DEL |
Delete a defined set of transaction search criteria. See the Review Payments - Payments Page for more information. |
|
Payment Notes Page |
PMT_NOTES |
View events and add comments regarding a particular transaction. See the Review Payments - Payments Page for more information. |
|
PMT_LIFE_CYCLE_INQ |
View a payment's details and progress through the payment life cycle, and drill down to application pages that are related to payment events. |
|
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PMT_STAT_OVR |
Change the status of payments. |
Financial Gateway has an option to change the payment status to different values using the Override Payment Status component. This component enables you to change the payment status values for accounts payable, accounts receivable, and third-party transactions.
Use the Review Payments - Payments page (PMT_INQUIRY) to inquire on payments that were received by Financial Gateway from source applications.
Navigation:
This example illustrates the fields and controls on the Review Payments - Payments page (1 of 2). You can find definitions for the fields and controls later on this page.
This example illustrates the fields and controls on the Review Payments - Payments page (2 of 2). You can find definitions for the fields and controls later on this page.
Field or Control |
Description |
|---|---|
Edit User Preferences |
Click to access the Payment Preferences page, which you use to define the search criteria and information that are displayed on the Payments page. Note: Edit User Preferences link appears in the upper far right corner of the page. |
Search Fields
Use these fields to narrow your search for specific payments, or leave them blank to view all payments that were sent to Financial Gateway.
Note: If Financial Gateway security is enabled, users will see only the payments that meet their access criteria based on the specified security rules.
See Understanding Payment Security.
Field or Control |
Description |
|---|---|
Saved Searches |
Displays a list of previously saved search criteria (if any). |
Save Search |
Click to access the Save Search As page to save the search parameters for future inquiries. |
Delete Search |
Click to access the Delete Saved Search page to delete a defined set of transaction search criteria. |
Payment Analytics
This group box provides a graphic representation of the criteria that are listed in the Select a Chart field. Use the Payment Preferences page to enable this functionality as well as to define the default chart to be displayed. The chart can display:
Total Payments by Method: A graph of the total number of payments by payment method for the current date.
Payments on Hold by Source: A graph of the total number of payments that were put on hold, grouped by source applications.
Payment Aging: A graph of the total number of payments within Financial Gateway that were sent within the last five days.
Payments by Bank: A graph of all payments by bank for the current day.
Payments in Error: A graph of all payments within Financial Gateway that contain erroneous data.
Payments Awaiting Response: A graph of all payments within Financial Gateway that have been sent to the bank, but have not yet been acknowledged.
Note: The chart may not display data properly if a large amount of data is selected. Because of size constraints within the page, the labels will be truncated.
Payment Totals
This group box displays the number of payments that were sent to Financial Gateway grouped by currency type. If more than one type of currency is displayed, the total for each currency appears as a link. Clicking a link regenerates the rows in the Review Payments grid to display only transactions belonging to that specific currency type.
Payments – Payment Information
Field or Control |
Description |
|---|---|
Select |
Use this box to select transactions:
|
|
Indicates that the transaction is on hold status pending further approval. |
Source ID |
The unique identifier that is assigned to the transaction by the source application. |
Transaction ID |
The unique identifier that is assigned to the transaction by Financial Gateway. Settlement ID nomenclature is defined on the Source Registration page. |
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Click the Payment Notes icon to access the Payment Notes page, which you use to add and view comments about the specified transaction. This is useful for such things as describing reason transactions that are in hold status. Notes that you add here appear in the Events for Current Payment grid at the bottom of the page and are also replicated in the Events grid of the Review Payment Details page. |
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Click the Transfer to Source icon to access the source application to view detailed information about the specified transaction. |
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Click the Dispatch Payment icon to access the Dispatch Payment run control page to manually send the payment to the bank. |
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Click the Review Payment Details icon to access the Review Payment Details page to view the payment progress, events, and detailed information on the transaction. |
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Click the View Payment File icon to access the Payment Files page to view payment file, transmittal information. |
Bank Details
Field or Control |
Description |
|---|---|
Cutoff Time and Cutoff Date |
Payments arriving by this time and date are processed by the bank that day. Payments arriving afterwards are processed on the next business day. |
Use the Payment Preferences page (PMT_PREFERENCE) to define the search criteria and information to be displayed on the Payments page.
Navigation:
Click the Edit User Preferences link on the Review Payments - Payments page.
This example illustrates the fields and controls on the Payment Preferences page. You can find definitions for the fields and controls later on this page.
Use this page to define search criteria for the Payments page.
Field or Control |
Description |
|---|---|
Default Saved Search |
Select a previously defined set of search criteria to be designated as the default search settings on the Payments page. |
Execute Search on Load |
Select to automatically query the database for the data matching the default search criteria for the current day. |
Display Totals |
Select to display the number of payments that were sent to Financial Gateway categorized by currency or by bank depending on which radio button you select. |
Use the Review Payment Details page (PMT_LIFE_CYCLE_INQ) to view a payment's details and progress through the payment life cycle, and drill down to application pages that are related to payment events.
Navigation:
Click the Review Payment Details icon on the Review Payments - Payments page, the Dispatch Payments page, or the Payment File Data page.
This example illustrates the fields and controls on the Review Payment Details page (1 of 2).
This example illustrates the fields and controls on the Review Payment Details page (2 of 2).
This page provides a graphical representation of the current payment's progress through the payment life cycle. The icons at the top of the page—Awaiting Dispatch, Dispatched to Bank, Acknowledged by Bank, Payment Processed, and Payment Completed—change from black and white to color as each specific event occurs, and they become enabled buttons that act as links to application pages that are related to the payment and the event. Click a button to access the associated page and view the indicated lifecycle information.
Field or Control |
Description |
|---|---|
Awaiting Dispatch |
The transaction is ready to be dispatched to bank. Click to access the Dispatch Payments page. |
Dispatched to Bank |
The transaction has been dispatched to the bank. Click to access the Dispatch page to view more details about when and how this transaction was dispatched, and the payment file that was created and dispatched. |
Acknowledged by Bank |
The acknowledgement of payment has been received from the bank and downloaded to your system. Click to view the downloaded acknowledgement file. |
Payment Completed |
The bank has paid the transaction. Click to view the paid file and acknowledgement. |
Use the Override Payment Status page (PMT_STAT_OVR) to change the status of payments.
Navigation:
This example illustrates the fields and controls on the Override Payment Status page.
Note: Access to this page and the ability to change the payment status is limited to users assigned to the administrator role.
The options for changing the status of a payment are limited and depend on the current status of the payment. This table lists the options that are available for each payment status.
Financial Gateway does not allow any cancellation from its side for internal source systems, such as Deals. The onus is on the internal subsystem to cancel the payment from their module and modify the status of the payment in Financial Gateway as well.
|
Current Status |
Available Status Options |
|---|---|
|
Canceled |
Awaiting Dispatch |
|
Error |
Canceled Paid Awaiting Dispatch |
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Flagged for Hold |
Canceled (available for payments from an external source) |
|
Awaiting Dispatch |
Canceled (available for payments from an external source) |
|
In Process |
Can be changed to Awaiting Dispatch if the payment is still in the queue, and the Dispatch Payment Application Engine process has not been run. This may occur if Process Scheduler was set to run at a later time. |
|
Dispatched to Bank |
Error Paid |
|
Acknowledged by Bank |
Error Paid |
|
Paid |
Error Awaiting Dispatch |
|
For Accounts Payable transactions: Pending Cancellation |
Error Paid |
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For Accounts Payable transactions: Cancellation with Message |
Pending Cancellation Error |
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For Accounts Receivable transactions: Reversal with Message |
Error Paid |
|
For Accounts Receivable transactions: Reversed with Message |
Pending Reversal Error |
Note: For prenotes, Financial Gateway only tracks the status of the actual transaction. Financial Gateway does not track the status of a prenote for a customer or vendor. That is the responsibility of the source system.