Reviewing, Updating, and Resolving Issues
|
Page Name |
Definition Name |
Usage |
|---|---|---|
|
PGM_ISSUES_LIST |
Search for project issues by using a configurable search page. |
|
|
PC_IM_ISSUE |
Review and update issue information. |
|
|
Notes and Attachments Page |
PC_IM_NOTES |
View and edit file attachments or comments that are relevant to an issue. |
|
Interested Parties Page |
PC_IM_INT_PRTY |
Add or delete the names of people who want to be informed and updated about a particular issue. |
Use the Review Issues page (PGM_ISSUES_LIST) to search for project issues by using a configurable search page.
Navigation:
This example illustrates the fields and controls on the Review Issues page. You can find definitions for the fields and controls later on this page.
In the Selection Parameters group box, specify the search options to filter your search results to the issues that you want to view.
Field or Control |
Description |
|---|---|
Business Unit |
Enter a business unit. The business unit default value is based on user preferences. |
Search |
Click to display all projects issues that satisfy the search criteria in the Issue Incidents List group box. To iteratively narrow your search results, enter additional search criteria and click the Search button again. |
Reset |
Click to deselect all optional fields in the Selection Parameters group box, and to clear the search results in the Issue Incidents List group box. |
Issue ID |
Click the Issue ID link to access the Issue page, on which you can view and edit data for the selected issue. |
Add Issue Incidents |
Click to access the Add/Update Issues search dialog page to view an existing issue or create a new issue. |
Use the Issue page (PC_IM_ISSUE) to review and update issue information.
Navigation:
Select the resolution status to indicate that this issue is closed. In the Resolution Information scroll area, enter the actual resolution date and a resolution description.
Note: Regardless of the issue's status, an issue is considered open until a value is entered in the Actual Resolution Date field. For example, if the issue status is closed, the issue is still considered open in management reports if there is no actual resolution date. Open issues appear in management reports as project indicators, so it is important to enter a resolution date when an issue is resolved.