Understanding Self-Service Functionality

Staffing Front Office gives you the ability to make the following self-service functions available to your customers, employees, and applicants:

• Open Resource Requests can be made available to both employees and applicants. These pages give internal employees and prospective applicants a view of currently available positions. Employees and applicants can then use the contact information listed on the page to learn more about positions from the recruiter assigned to the order.

• Apply Online pages in PeopleSoft Staffing Front Office can be made available to applicants over the internet. Authorized users at your staffing organization can then review the record and potentially turn the pending applicant into an active applicant or an employee. Records submitted by the applicant have a personnel status of Applicant (Pending). An authorized user can decide to change the status to Active after reviewing the pending record.

• Customer Self Service enables customers to view and create temporary or career orders using the self-service functionality built into PeopleSoft Staffing Front Office. After a customer submits a new order, an authorized user in your staffing organization can review it for missing data or to update existing data.