Handling Errors with the Fulfillment Engine

Error management is an integral part of the effectiveness of the PeopleSoft system of inbound EIPs. In the process of uploading data, the PeopleSoft subscription process detects any data errors and stores them in queues or staging tables for manual correction in the PeopleSoft system before updating any core PeopleSoft application tables.

Use the Log Errors Option group box on the Setup Fulfillment - Fulfillment Engine page to define your approach to errors in processing fulfillment transaction requests in the staging table. The options are:

  • Transaction Error Log: Enables you to view and correct fulfillment transaction requests that contain errors using the Maintain Transactions page.

    Once you correct the errors, you can relaunch the Fulfillment Requests process.

  • Message Log: Enables you to view error messages in the message log, as well as in the staging tables.

    This option is recommended for environments that do not want to follow up on every transaction because the fulfillment transaction requests in error are automatically canceled. Error can be viewed in the message log and fixed using online pages without having to make decisions about manually restarting or cancelling individual fulfillment transaction requests.

Page Name

Definition Name

Usage

Transaction Maintenance

BCT_CTL_UPD

View all electronic transactions in the transaction log and access the detail pages that enable you to correct transaction errors.

Use the Transaction Maintenance page (BCT_CTL_UPD) to view all electronic transactions in the transaction log and access the detail pages that enable you to correct transaction errors.

Navigation:

SCM Integrations > Transaction Error Handling > Maintain Transactions > Transaction Maintenance

This example illustrates the fields and controls on the Transaction Maintenance page. You can find definitions for the fields and controls later on this page.

 Transaction Maintenance page

The Transaction Maintenance page is used to access error-correction pages for transactional data. You can view, correct, and resubmit transactions on the Transaction Maintenance pages. For example, if an XML file is loaded with a blank Item ID field, that file generates an error. You can correct the errors and then resubmit the message from the Transaction Maintenance pages.

Field or Control

Description

Transaction

Select the name of the inbound EIP or leave this field blank to select all transactions within the business unit.

Status

Select a status to display only the transactions within this state. Leave this field blank to display transactions in all states. The options are:

  • Complete

  • Confirmed

  • Error

  • In Process

  • Incomplete

  • New

  • Reprocess

Search

Click this button to display all transactions with the entered search criteria of business unit, transaction, and status.

EIP Control ID

Select this link to access the detail pages of the transaction where you can view or change the values on this incoming transaction. The fields displayed vary depending on the type of transaction.