Tracking Self-Service Orders
This topic provides an overview of self-service order tracking and lists the pages used to track self-service orders.
|
Page Name |
Definition Name |
Usage |
|---|---|---|
|
ORDER_TRACK_SRCH |
Establish order tracking search criteria. |
|
|
ORDER_TRACKING |
Track an order or group of orders through the fulfillment cycle. |
The self-service Order Tracking component enables external customers to view sales order fulfillment statuses and details. The self-service Order Tracking pages are similar to the internal Order Tracking pages, but navigation from the tracking page is limited. Self-service order tracking differs from regular order tracking in these ways:
Self-service users have access to basic search criteria by default.
Self-service users can only view orders for the customer IDs associated with their user IDs.
Self-service users do not see the Credit and Conversations links in the results grid on the Order Tracking page.
Self-service users can only view and change order details through the Self-Service Order Entry component.
They cannot navigate to other areas in the system.