Configuring Options for Runtime Search Pages
To configure search options, use the Search Page Definition (RB_VRTY_PG_CFG) component.
This section discusses how to configure search options and associate search options with search sources.
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Page Name |
Definition Name |
Usage |
|---|---|---|
|
RB_VRTY_PAGE_CONFG |
Use this page to define the search behavior and word variation options for the basic and advanced modes. |
|
|
RB_SRCH_SRC_CONFIG |
Use this page to specify search categories to be included for searching. |
|
|
RB_SRCH_BOOST |
Use this page to define the boost attributes that facilitate solution search by prioritizing the retrieval of highly relevant information Note: This page is applicable only for CALLCENTER and FLUID SELF SERVICE configurations. |
Use the Search Page Definitions page (RB_VRTY_PAGE_CONFG) to define the search behavior and word variation options for the basic and advanced modes.
Navigation:
This example illustrates the fields and controls on the Search Page Definitions page.
Use this page to specify search options for both basic and advanced search modes and the default search mode for use in searches at runtime.
Default Settings
|
Field or Control |
Description |
|---|---|
|
Search Mode |
Select Basic or Advanced to set the default search mode. |
|
Results to display |
Enter the number of search documents to display. |
Note: The Default Settings group box is not applicable for FLUID SELF SERVICE configuration.
Basic Search Options
The Basic Search Options group box sets the values of search options if the page searches in Basic mode.
|
Field or Control |
Description |
|---|---|
|
Search Behavior |
Select the default search behavior to use in Basic mode. |
|
Word Variations |
Select the word variation options to use in Basic mode. |
|
Proximity factor |
If the search behavior is Words in proximity, enter the maximum number of words that can be between the two search words. |
Advanced Search options
The Advanced Search options group box sets the values of search option if the page searches in Advanced mode.
|
Field or Control |
Description |
|---|---|
|
Search Behavior |
Select all search behaviors to use in Advanced mode. |
|
Word Variations |
Select all word variations to use in Advanced mode. |
|
Proximity factor |
If the Words in proximity search behavior is selected, enter the maximum number of words that can be between the two search words. |
Note: The Advanced Search Options group box is not applicable for FLUID SELF SERVICE configuration.
Use the Search Sources page (RB_SRCH_SRC_CONFIG) to specify search categories to be included for searching.
Navigation:
This example illustrates the fields and controls on the Search Sources page (1 of 3).
This example illustrates the fields and controls on the Search Sources page (2 of 3).
This example illustrates the fields and controls on the Search Sources page (3 of 3).
Use this page to specify the search indexes (represented by search categories) against which PeopleSoft Search runs its searches for the corresponding transaction search page. Each search category added here is displayed as an option in the Search Domains section on the solution search page for that CRM transaction at runtime, when users click to see more search options.
For example, users can perform keyword search on the that covers five search domains: (Solutions, Cases, Troubleshooting Guides, Defects, Fixes). These search categories are referenced on this page for the CALLCENTER search page definition that is used for the Case - Solution page.
Note: User should able to create only one Search Category Name for FLUID SELF SERVICE configuration.
Search Settings
|
Field or Control |
Description |
|---|---|
|
Use this field as Filter |
Select to make the corresponding field a filter attribute. As delivered, only SETID, BUSINESS_UNIT and LIBRARY_ID can be used as filters. |
|
Include in Search Results |
Select to display the corresponding field in the search result of the search page. |
Use the Search Boost page (RB_SRCH_BOOST) to define the boost attributes that facilitate solution search by prioritizing the retrieval of highly relevant information. Boosting parameters can be used to increase the visibility of searched solutions based on various factors, such as relevance, popularity, or business objectives.
Note: The Search Boost page is only relevant for FLUID SELF SERVICE and CALLCENTER search page definition configurations. Users are able to configure the order rules for Search Boost results.
Navigation:
This example illustrates the fields and controls on the Search Boost page.
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Field or Control |
Description |
|---|---|
|
Name |
Displays the name of search category used for search Solutions in Self Service. |
|
Description |
Displays the description of the selected search category. |
|
Search Attribute |
Enter the search attributes of the selected search category to configure the boost search results. The dropdown list for search attributes shall only display attributes corresponding to the Search Categories designated on the Search Source page. Upon any modification to the Search Source, all existing search rules should be cleared, and a warning message should be displayed to the user. |
|
Description |
Displays the description of the selected search attribute. |
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Filter Operator |
Select the required filter operator. |
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Value |
Enter the desired value for the search attribute filter. |
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Boost Score |
Select the required boost score. The boost score is rated from 1 to 10, allowing administrators to select the appropriate score points for the rules. |