Using PeopleSoft Support Pagelets

This topic discusses how to use the pagelets that PeopleSoft Support enables.

This table describes the pagelets used to view support cases:

Pagelet

Usage

For More Information

Agreements

Displays a summary list of a customer's existing service or support contract agreements and the status of each, and provides a link to the details of the agreement definition.

See Understanding Agreements and Warranties.

RMA

Displays a list of a customer's return material authorizations (RMAs), provides a link to the RMA details, and provides an Add link to create a new RMA.

See Understanding Installed Products.

Recent Support Cases

Displays a list of a customer's recent support cases, provides a link to the case details, and provides an Add link to create a new support case.

Note: When you add a case from the Recent Support Cases pagelet, the case uses the default display template based on the user preferences.

See Understanding the Configurable Case.