Configuring and Validating Instant Message IDs

In addition to maintaining contact information for a person’s addresses, emails, and phone numbers, the PeopleSoft HCM application supports collaboration within the organization through the use of instant messaging (IM). Instant messaging is a form of real-time direct text-based communication between two or more people using shared clients. Employees can enter instant message IDs through the self-service pages. This information is captured and stored in the HR personal data pages or can be entered directly into HR by the administrator through the Add a Person (or hire process) or the Modify a Person components.

By configuring IM and storing employees’ IM data in the system, organizations can enable instant communication from an application page. For example, when viewing another employee’s contact details on the Company Directory pages, you can pause over the IM presence icon to view that person’s IM information and click to initiate an instant chat with that individual directly from the page.

This example illustrates the fields and controls on the Example of the Org Chart Viewer: Profile page displaying the IM presence icon for an employee. You can find definitions for the fields and controls later on this page.

Instant messaging uses the PeopleTools MultiChannel Framework to support this functionality.

The PeopleSoft MultiChannel Framework delivers an integrated infrastructure to support instant messaging through public networks. The instant messaging networks, public and private, are implemented for IM single-button presence detection and are configured within the Servers Configuration component (PeopleTools > MultiChannel Framework > Instant Messaging > Presence > Servers Configuration).

To display and utilize the IM presence icon on a business process page, you must configure your IM domains in the Server Configuration component.

The MultiChannel Framework supports these IM network protocols for instant messaging:

• GTALK

• MSN

• XMPP

• YAHOO

You use a view of these configuration records when capturing employee chat ID details and storing this information in the PERSON_IMCHAT record associated with the HCM personal data (PERSON Model).

Use the Person Instant Message Tester page (HR_PERSON_IM_TEST) to test instant message IDs for people.

Navigation:

Set Up HCM > Common Definitions > Person Instant Message Tester > Person Instant Message Tester

This example illustrates the fields and controls on the Person Instant Message Tester page. You can find definitions for the fields and controls later on this page.

The Single Presence Chat icon will display different IM icons based on the following:

Pause over the Single Presence Chat icon to view all instant message IDs set up for an employee.