Viewing 3C Engine Trigger Results
Important! Letter Generation (Letter Gen) is a deprecated product. It is strongly recommended that you use Communication Generation (Comm Gen) instead. For more information on Comm Gen, see Understanding the Communication Generation Process
This section provides an overview of trigger results and discusses how to:
View 3C trigger results.
View additional trigger result details.
You can review the 3C engine triggers on the 3C Engine Trigger Results page before running the 3C engine trigger background process to assign the communications, checklists, and comments in batch. You can also add individuals or organizations to the trigger table before initiating the batch assignments.
Trigger definitions that are set to process assignments in batch add rows to the 3C Engine Trigger Results page as users perform the business transactions that meet the trigger conditions. For example, you can define a trigger to invoke the 3C engine when a new applicant is added. If you set the process mode to batch for this trigger, each time a new applicant is added to the database, the 3C engine inserts a row for the applicant on the Trigger Result page.
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Page Name |
Definition Name |
Navigation |
Usage |
|---|---|---|---|
|
3C Engine Trigger Results |
TRGR_3CS_TABLE |
|
View trigger results to determine the individuals or organizations to which the 3C engine background process assigns the communications, comments, or checklists. |
|
Variable Data |
TRGR_PROS_SEC |
Click the Variable Data link on the Trigger Result page, Trigger Detail 1 tab. |
View or change the variable data for the targeted individual or organization. |
Access the 3C Engine Trigger Results page ().
Trigger Detail 1 tab
Field or Control |
Description |
|---|---|
ID Type |
Specify the type of ID, either Person or Organization. |
ID |
The system displays the ID of the person or organization for the 3C engine to process. |
Trigger Status |
Select the status of the trigger process to use for the specified individual or organization. By default, when the 3C engine adds a row in the trigger table, it sets the trigger status to Processed. You can override this value. Rows set with the status of Processed are the only rows processed by the 3C engine. To temporarily disable a row from being processed, perhaps to do some investigation, you must set the trigger status to something other than Processed. The other values are: Cancelled, Error, In Process, Suspense, or Unprocessed. These values are delivered with the system as translate values. You should not modify the delivered values, but you can add others. You can reset the trigger status to Processed to include it in the next run of the process. When you run the 3C engine process, the rows set to Processed are deleted, leaving only the rows manually set to a different trigger status. |
Function |
The system displays the administrative functional area of this 3C engine event. |
Variable Data |
Click this link to access the Variable Data page, where you can view or change the variable data associated with this individual or organization. |
Date Added |
Enter the date when this ID is added to the trigger. The default date is the current system date. You can override this value. |
Access the 3C Engine Trigger Results page, Trigger Detail 2 tab (click the Variable Data link on the Trigger Result page, Trigger Detail 2 tab).
Trigger Detail 2
Field or Control |
Description |
|---|---|
Trigger Source |
Select the source to use to determine the individuals or organizations to include in this process. Batch: The system automatically sets the trigger source to this value when the 3C engine background process processes this ID. Online: The system automatically sets the trigger source to this value when a business transaction within the system triggers the 3C engine to process this individual. User: The system automatically sets the trigger source to this value when you click Add to add a row and enter an additional ID on the Trigger Detail 1 tab page. |
User ID |
Enter the ID of the user performing the business transaction that invoked the 3C engine trigger or the ID of the user who initiated the run of the process that resulted in the addition of this row. |
Assign ID |
Enter the ID of the individual responsible for assigning this trigger. |
Print Comment |
Select this check box to include the comments in the Letter Generation data extract process. |
Comments |
The system displays the comments from the Event Definition detail page. You can change the comments and add enter additional comments. |
Process Name |
The 3C Engine does not use this field. You can use this field to process the ID using a different process, for example Manual or Legacy process. |