My Oracle Support

My Oracle Support

CAUTION: Use only the Installation procedure included in the Install Kit.

Before installing any system, access MOS(https://support.oracle.com) and review any Technical Service Bulletins (TSBs) that relate to this procedure.

MOS (https://support.oracle.com) is your initial point of contact for all the product support and training needs. A representative at Customer Access Support (CAS) can assist you with MOS registration.

Call the CAS main number at 1-800-223-1711 (toll-free in the US), or call the Oracle Support hotline for your local country from the list at http://www.oracle.com/us/support/contact/index.html. When calling, make the selections in the sequence shown on the Support telephone menu:

1. Select 2 for New Service Request.
2. Select 3 for Hardware, Networking and Solaris Operating System Support.
3. Select one of the following options:

For technical issues such as creating a new Service Request (SR), select 1.

For non-technical issues such as registration or assistance with MOS, select 2.

You are connected to a live agent who can assist you with MOS registration and opening a support ticket. MOS is available 24 hours a day, 7 days a week, and 365 days a year.

Emergency Response

In the event of a critical service situation, the users can avail emergency response by calling the CAS main number at 1-800-223-1711 (toll-free in the US), or the Oracle Support hotline for your local country from the list at http://www.oracle.com/us/support/contact/index.html. The emergency response provides immediate coverage, automatic escalation, and other features to ensure that the critical situation is resolved as rapidly as possible.

A critical situation is defined as a problem with the installed equipment that severely affects service, traffic, or maintenance capabilities, and requires immediate corrective action. Critical situations affect service and/or system operation resulting in one or several of these situations:

• A total system failure that results in loss of all transaction processing capability

• Significant reduction in system capacity or traffic handling capability

• Loss of the system’s ability to perform automatic system reconfiguration

• Inability to restart a processor or the system

• Corruption of system databases that requires service affecting corrective actions

• Loss of access for maintenance or recovery operations

• Loss of the system ability to provide any required critical or major trouble notification

Any other problem severely affecting service, capacity/traffic, billing, and maintenance capabilities may be defined as critical by prior discussion and agreement with Oracle.

Locate Product Documentation on the Oracle Help Center

Oracle Communications’ customer documentation is available on the web at the Oracle Help Center (OHC) site, http://docs.oracle.com. You do not have to register to access these documents. Viewing these files requires Adobe Acrobat Reader, which can be downloaded at http://www.adobe.com.

1. Access the Oracle Help Center site at http://docs.oracle.com.
2. Click Industries.
3. Under the Oracle Communications subhead, click the Oracle Communications documentation link. The Communications Documentation page appears. You can see most products covered by these documentation sets under the headings Network Session Delivery and Control Infrastructure or “Platforms.”
4. Click your Product and then the Release Number. A list of the entire documentation set for the selected product and release appears. To download a file to your location, right-click the PDF link, select Save target as (or similar command based on your browser) and save to a local folder.