Checking Electronic Payment Errors
This section provides an overview of electronic payment errors and list pages used to check electronic payment errors.
|
Page Name |
Definition Name |
Usage |
|---|---|---|
|
All Deposits Page |
DEPOSIT_STATUS |
Check a specific deposit ID number or scan any or all of your deposits at one time. This page displays control totals and status information for a single deposit at a time. See the All Deposits Page for more information. |
|
Incomplete Deposits Page |
DEPOSIT_INCOMPLETE |
Track down deposits that are not completely processed. View the payment amount in the deposit that is still in process, summarize out-of-balance deposits, or view the list of incomplete deposits by operator. The deposits contain a mix of posted and unposted payments. See the Incomplete Deposits Page for more information. |
The Payment Loader process checks for formatting errors and duplicates. These errors are corrected in the following way:
Nonnumeric characters in numeric fields are replaced with zeros.
Invalid dates in date fields are replaced with the current date.
Duplicate deposits in lockbox and EDI deposits are placed on hold, with an indicator on the Payment Interface Duplicate - Totals page.
The system uses different criteria to identify duplicates, depending on the type of deposit:
If two lockbox deposits with the same deposit unit and lockbox ID are received, the system uses four criteria to determine whether they are duplicates: bank, bank account, deposit date, and control totals.
For EDI deposits, if two payments with the same payment ID are received, the system uses the following criteria to determine whether they are duplicates: bank, bank account, deposit date, amount, and deposit unit.
The system groups duplicate payments into deposits and marks them as duplicates.
Online error correction is available for any payments that do not transfer smoothly. If a deposit is out of balance and contains errors, you can access it on the All Deposits page or Incomplete Deposits page.