Delivered Workflows for Issue Management

This topic discusses the delivered Issue Management workflows, which includes these events:

Create Issue Notification
Assign Issue Notification
Update Issue Notification

These workflows are active only if Issue Management workflow has been enabled on the Installation Options - Program Management page (INSTALLATION_PGM).

Create Issue Notification Description

Information Type	Description
Event Description	Click the Submit button on the Issue page (PC_IM_ISSUE) after you save the issue.
Action Description	The system sends a worklist item and email to the issue owner.
Notification Method	Worklist and email Note: Email notification is defined in the PGM_ISSUE_OWNER PeopleTools generic notification template.

Create Issue Notification Workflow Objects

Information Type	Description
Event	SUBMIT
Approval Rule Set	None
Business Process	PGM_ISS_MGMT
Activity	NOTIFY_OWNER
Role	None

Assign Issue Notification Description

Information Type	Description
Event Description	The following events trigger this event: Assign a resource to an issue. Change a resource assignment for an issue.
Action Description	The system sends a worklist item and email to the assigned resource. If you change the resource that is assigned to an issue, a worklist item and email are sent to both the previously and newly assigned resources.
Notification Method	Worklist and email Note: The email notifications are defined in the PGM_ASSIGN_TO and PGM_REASSIGN PeopleTools generic notification templates.

Information Type

Description

Event Description

The following events trigger this event:

Assign a resource to an issue.

Change a resource assignment for an issue.

Action Description

The system sends a worklist item and email to the assigned resource. If you change the resource that is assigned to an issue, a worklist item and email are sent to both the previously and newly assigned resources.

Notification Method

Worklist and email

Note: The email notifications are defined in the PGM_ASSIGN_TO and PGM_REASSIGN PeopleTools generic notification templates.

Assign Issue Notification Workflow Objects

Information Type	Description
Event	SAVE
Approval Rule Set	None
Business Process	PGM_ISS_MGMT
Activity	NOTIFY_ASSIGN_TO
Role	None

Update Issue Notification Description

Information Type	Description
Event Description	Modify the Issue Summary, Issue Description, Issue Priority, Issue Status, Resolution Description, Actual Resolution Date, Issue Notes, or Issue Attachments field in the Issue Management component (PC_IM_ISSUE) to trigger this event.
Action Description	The system sends an email to the employees who are listed on the Issue - Interested Parties page (PC_IM_INT_PRTY).
Notification Method	Email Note: Email notification is defined in the PGM_NOTIFY_INT_PARTIES PeopleTools generic notification template.