Entering Issues

Issue Page

PC_IM_ISSUE

Create, review, or edit issue information.

Issue - Notes and Attachments Page

PC_IM_NOTES

View and edit file attachments or comments that are relevant to an issue.

Issue - Interested Parties Page

PC_IM_INT_PRTY

Add or delete the names of people who want to be informed about changes to a particular issue.

Issue - History Page

PC_IM_HISTORY

View the record of updates that are made to a particular issue.

Issue Owner

Displays the issue owner. The default value is the activity owner, project manager, or program manager. If the issue is for an activity and there is no activity owner, the issue owner is the project manager. If there is no project manager for that project, the issue owner is the program manager. If there is no activity owner, project manager, or program manager, the issue owner is blank.

Activity

Enter the project activity for which you are entering the issue.

Assigned To

Select an employee ID or enter a name. For project issues, you can assign the issue only to employees who are members of the project team. For program issues, you can assign the issue only to employees who are team members of the projects under the program.

Email Address

Displays the email address for the assigned resource. The system obtains the email address from the Resource Detail page for that employee. If there is no email address for the employee on the Resource Detail page, the email address of the user ID that is associated with the employee appears in the field. If there is no email address available, you must enter an email address before you can save the issue.

Target Resolution Date

Enter the target date for resolving the issue.

Actual Resolution Date

Enter the date that the issue is resolved.

Additional Fields

Click to access the Issue Additional Fields page and enter additional information. The fields on the Issue Additional Fields page are user-defined fields for informational purposes only.

Send Email

Click to access the Issue Management - Send Email page, where you can compose and send email notifications that pertain to this specific issue.

Save

Click to save the issue and add the issue originator and assigned resource to the Interested Parties page.

If you assigned a resource to the issue, and Enable Issue Management Workflow option is activated on the Installation Options - Program Management page, a message box appears to verify that you want to trigger workflow to notify the assigned resource. Click Yes to trigger workflow and return to the Issue page.

Submit

Click to add the issue owner to the Interested Parties page, and trigger the system to create a worklist item and send an email to the issue owner. The system uses the email address of the owner's user ID from the Operator Definition table (PSOPRDEFN).

The Submit button appears when you save the issue if the Enable Issue Management Workflow option is activated on the Installation Options - Program Management page. The button disappears after you submit the issue and trigger workflow.

If the issue owner creates the issue, the Submit button does not appear.

Description and Notes

Enter the description and notes for the issue.

Add Attachment

Click the button beneath the Attachments grid to add an attachment.

See PeopleSoft Asset Lifecycle Management, Enterprise Service Automation, Financial Management, Staffing Front Office, and Supply Chain Management Product-Specific Installation Instructions located on Oracle's PeopleSoft My Oracle Support website.

File Name

Displays the name of the file that you upload.

Added By, Name, and Date/Time Stamp

Displays information about the user who adds the attachment, and the date and time that the upload occurred.

Interested Party

Select an employee ID from the list of employees.

Email Address

Displays the email address from the for the employee ID that is specified as the interested party. When you select an interested party from the employee list, the system automatically populates this field with the email address from the Resource Detail page. If no email address is defined on the Resource Detail page, the system uses the email address from the Operator Definition table (PSOPRDEFN) of the user ID that is associated with the employee. If an email address is not available, you must enter an email address before you can save the issue.

If the assigned resource's employee ID is associated with more than one user ID in PeopleTools Security, the system populates the Interested Parties Email Address field with the first user ID in alphabetic order. This is relevant only if you define more than one user ID to employee ID.

Click the Detail icon to access the page where the action occurred.