Entering Customer Feedback Information
This topic provides an overview of customer feedback information and discusses how to enter customer feedback information.
|
Page Name |
Definition Name |
Usage |
|---|---|---|
|
FO_CUST_QUAL_FDBK |
Enter feedback about the customer's experiences with your employees. Collect information about a specific placement and the quality of an employee's work. |
Depending on your organization's business rules and preferences, you can use the Customer Feedback page to store information about the success of a placement and the quality of an employee's work.
Before you enter information on this page, your implementation team must set up a single form or a group of forms with specific questions that address the information that you want to collect.
For example, you might want to set up a form with the following questions:
How satisfied were you with the placement?
Did the employee meet your expectations?
Did this assignment meet your expectations?
Before you can access this page, you must have assigned an employee to a job order with the customer.
Customers can provide feedback any time during the assignment, not just at the end. Because feedback can be provided many times during an assignment, you can add as many rows of data as needed for the same assignment record.
Use the Customer Feedback page (FO_CUST_QUAL_FDBK) to enter feedback about the customer's experiences with your employees.
Collect information about a specific placement and the quality of an employee's work.
Navigation:
To add feedback information, select an assignment from the search page and insert a new row. You can also delete rows.
To enter customer feedback information:
Select the SetID from the list of available entries.
Select the date of entry on which you are entering the information.
Select the Qualified Match check box if the person who filled the order was qualified for the assignment.
Select the form type that you want to use to enter feedback information.
Select the specific form that you want to use from the Form Code field.
The system re-displays the page with a set of fields that you can then fill in. Each form has a different set of questions or fields. Your organization decides what information these forms contain.
Complete all the fields for which you have information and click Save.