Sending and Reviewing Emails

This topic describes how to send and review emails.

Page Name

Definition Name

Usage

Compose Mail Page

FO_SND_EMAIL

Send an email to the applicant.

Applicants for Attachment Page

FO_RES_ATTACH

Search for candidates with resumes uploaded to the database and attach the resumes to the email.

Compose Mail Page

Customer Information for Attachment Page

FO_CUST_SNDMAIL

Add customer related information to the email.

Compose Mail Page

Applicants Page

FO_PROFILE_APP

Enter an applicant ID and the desired placement. When you click the Upload Profile button, the system runs the Generate Candidates Resume process (FO_APP006) and the generated profile is then attached to the email.

Compose Mail Page

Review Sent Email Page

FO_SNDEMAIL_INQ

Review sent emails.

Sent Email Detail Page

FO_SNDEMAIL_DTL

Review sent emails.

Oracle delivers several email templates that are available to different roles, based on the page used to access the Compose Mail page. There are several email icons available throughout the transaction pages. The templates available on the Compose Mail page depend on the user role and the place on the page where the Send Email button is clicked.

These tables provide templates that are based on these user roles or pages:

Template

Staffing Coordinator Role

CSR Role

CSR Role

Employee page

Applicant page

Add/Update Order page

Pending Applicants pagelet

Assignment Contact

X

Y

Y

Bill-To Contact

X

Y

Y

Y

Candidate Events Email Candidate

X

Candidate Events Propose Candidate

X

Contact Applicant

X

Y

Email Contact

X

Y

Y

Email Employee

X

Y

Y

Email Multiple Candidates

Y

Y

Email Order Contact

X

Y

Y

Y

Email PM Candidate

X

Y

Email Single Candidate

X

Y

Invalid Pending Applicants

Y

Order Caller Name

X

Y

Y

Y

Order Contact

Y

Y

Y

Y

PeopleSoft Search Email Select Candidate

X

Y

PeopleSoft Search Propose Select Candidate

X

Y

Propose Candidate

X

Y

Y

Propose Candidate PM Search

X

Y

Propose PeopleSoft Search Candidates

X

Propose PeopleSoft Search Single Candidate

X

Report to Contact

X

Y

Y

Valid Pending Applicants

Y

*CSR = Customer Service Representative

Use the Compose Mail page (FO_SND_EMAIL) to send an email to the applicant.

Navigation:

Click the email button on several Staffing pages.

This example illustrates the fields and controls on the Compose Mail page. You can find definitions for the fields and controls later on this page.

 Compose Mail page

Understanding Delivered Email Templates

Field or Control

Description

Template

Select the template to apply to the email. The templates available depend upon the place in the system from where the Compose mail page is accessed.

Apply

Click to apply the chosen template to the page. The system will replace the template variables with the appropriate values from the transaction page.

Add Attachment

Click to add an attachment to the email.

Attach Resume

Click to access the Applicants for Attachment page and search for candidates with resumes uploaded to the database and attach the resumes to the email.

Add Customer Info

Click to access the Customer Information for Attachment page and add customer related information to the email.

Attach Profile

Click to access the Applicants page where you enter an applicant ID and the desired placement. The system generates a profile that can be attached to the email.

When you click the Upload Profile button, the system generates a profile for the applicant and attaches it to the email. The profile that is generated by the system includes information about the applicant ID such as applicant qualifications, personal information, and so on.

On the Applicants page, click the OK button to save the information and transfer you back to the Compose Mail page.

Use the Review Sent Email page (FO_SNDEMAIL_INQ ) to review sent emails.

Navigation:

Staffing > Agenda and History > Review Sent Email

This example illustrates the fields and controls on the Review Sent Email page. You can find definitions for the fields and controls later on this page.

 Review Sent Email page

You can enter partial text (for example, %text%) for all fields except the Date Sent field, or leave all fields blank to return all values.

Use the Sent Email Detail page (FO_SNDEMAIL_DTL) to review sent emails.

Navigation:

Staffing > Agenda and History > Review Sent Email

Click the Show Details button on the Review Sent Email page.

View sent email details, including text or attachments.