Running WM_CLOSE for Service Requests, Work Order Tasks, and Work Orders

To close work orders, work order tasks, and service requests use the Close Work Order (WM_CLOSE_REQUEST) component.

This section describes how to close work orders, work order tasks, and service requests.

Page Name

Definition Name

Usage

Close Work Order Page

WM_CLOSE_RQST

Close service requests, work order tasks, or work orders.

Use the Close Work Order page (WM_CLOSE_RQST) to close service requests, work order tasks, or work orders.

Navigation:

Maintenance Management, Work Order Management, Work Order Processing, Close Work Order

This example illustrates the fields and controls on the Close Work Order page. You can find definitions for the fields and controls later on this page.

 Close Work Order page

Field or Control

Description

Transaction Type

Select:

  • All (Work Order and Request)

    Select this value for the value All to appear in the Processing Option field. This selection enables you to close all eligible service requests, work order tasks, and work orders.

  • Service Request

    Select this value for the value All to appear in the Processing Option field. This selection enables you to close all eligible service requests.

  • Work Order

    Select this value and select one of the Processing Options listed below to close all work orders that are eligible to close that fall within the selected processing option value.

Processing Option

Select Work Order as the transaction type and then select:

  • All to close all eligible work orders in the system.

  • Bus. Unit (business unit) to display the Close Parameters group box.

    You can add and select one or more business units for which you want to close eligible work orders.

  • Group to display the Close Parameters group box.

    You can add and select one or more business units and associate each business unit with a service group for which you want to close eligible work orders.

  • Shop to display the Close Parameters group box.

    You can add and select one or more business units and associate each business unit with a shop for which you want to close eligible work orders.

  • Task to display the Close Parameters group box.

    You can add and select one or more business units and associate each business unit with a work order ID and a task number that you want to close.

  • WO Type (work order type) to display the Close Parameters group box.

    You can add and select one or more business units and associate each business unit with a work order type for which you want to close eligible work orders.

  • Work Order to display the Close Parameters group box.

    You can add and select one or more business units and associate each business unit with a work order ID that you want to close.

Run

Click this button to run the Work Order Close process (WM_CLOSE). Click the Process Monitor button to monitor the processing and click the Report Options button to access and manage any reports associated with the process.

See the product documentation for PeopleTools: Process Scheduler