Reviewing Common Billing Interface Error Scenarios

This topic presents some common scenarios that may occur during the Billing Interface process.

You Receive an Error While Running the Billing Interface Process and Cannot Determine the Problem

Check the Billing Interface process trace file for a detailed explanation of the error. To access the file, open the Process Monitor page, click View Log/Trace, then click Message Log on the Report/Log Viewer page. The message log reports the number of transactions in error. To determine the source of an individual error, you must navigate to the Correct Interface Errors component.

You Are Having Difficulty Starting the Billing Interface Process and Cannot Determine the Problem

Ensure that the process has temporary table resources to use. Each failed process locks up one set of temporary tables.

The Billing Interface Process Does not Populate Bill Header Fields with the Values That Are Specified on INTFC_BI

Ensure that these fields are included in the bill by definition field list.

Note: The Billing Interface process is a restartable Application Engine process. You should restart an abended (abnormally ended) Billing Interface process. Deleting an abended process can produce unexpected results.