Resolving Disputed Transactions
This section discusses how to view and resolve procurement card transaction amount disputes.
|
Page Name |
Definition Name |
Usage |
|---|---|---|
|
CC_RECON_SRCH |
Enter search criteria for the disputed transaction. |
|
|
Review Disputes - Procurement Card Transactions Page |
CC_TRANS_DISPUTE |
View and resolve disputed transactions. The statement lines that appear on this page are lines with a dispute amount where the Credit Collected check box has been cleared. |
|
Review Disputes - Line Comments Page |
CC_TRANS_COMNT_SEC |
Enter comment text that remains with the associated procurement card transaction dispute. |
|
Expected Credits Page |
RUN_POY8020 |
Run the Expected Credits multiprocess job (POY8020). This process will generate the Expected Credits report (POX8020) |
|
Credit Detail By MCG (Credit Detail By Merchant Category Group) Page |
RUN_POY8060 |
Run the Credit Detail by MCG multiprocess job (POY8060). This process will generate the Credit Detail By MCG report (POX8060) |
For information on Reports SeePeopleSoft Purchasing Reports
Use the Review Disputes Search page (CC_RECON_SRCH) to enter search criteria for the disputed transaction.
Navigation:
Dispute Amount
Field or Control |
Description |
|---|---|
Collected |
Select this check box to indicate that you have received the credit for the disputed amount. When you select the Collected check box, the transaction no longer appears on the Dispute page. |
Dispute Amount |
Displays the difference in the amount between your records and the transaction amount. Appears by default from the Reconcile Statement - Procurement Card Transactions page. |
Description |
Appears by default from the Reconcile Statement - Procurement Card Transactions page, but you can change it here. |