Reassigning Workflow Tasks
You can reassign tasks along the workflow process to other users, either temporarily or indefinitely. This enables a requester, approver or service coordinator to reassign a single task or all tasks during a specific date range. The system administrator can also assign user tasks either during a specific date range or indefinitely to another user.
This topic discusses how to reassign workflow tasks.
Note: The user who assigns the task and the user who is assigned the task must have the same user role. For example, if a requester wants to assign worklist entries, then the user to whom the worklist entries are assigned must also be a requester.
|
Page Name |
Definition Name |
Usage |
|---|---|---|
|
USER_SELF_SERVICE |
Reassign all tasks temporarily. |
|
|
USER_WORKFLOW |
Reassign all tasks either temporarily or indefinitely. |
|
|
WORKLIST_REASSIGN |
Reassign a specific task. |
Use the General Profile Information page (USER_SELF_SERVICE) to reassign all tasks temporarily.
Navigation:
My System Profile
Select the alternate user ID for the individual to whom you want to reassign your tasks during a specified duration of time.
Field or Control |
Description |
|---|---|
Alternate User ID |
Select the user ID for the alternate user. |
Use the Workflow page (USER_WORKFLOW) to reassign all tasks either temporarily or indefinitely.
Navigation:
Use this page to reassign tasks to another user for an indefinite period of time.
Field or Control |
Description |
|---|---|
Alternate User ID |
Enter the alternate user ID for the user to whom the work is to be reassigned. Normally, you use this field to specify another user to receive new worklist items while the user is temporarily away. The field is used in conjunction with the From Date and To Date fields. |
Supervising User ID |
Enter the supervisor user ID for the user to whom the task is to be reassigned. |
Reassign Work To |
Select the check box and select the user to whom the all current and future tasks are indefinitely reassigned. This field is meant to move existing worklist items to another user. |
Use the Worklist page (WORKLIST_REASSIGN) to reassign a specific task.
Navigation:
Field or Control |
Description |
|---|---|
User ID |
Enter the user ID. |