Understanding JSMCAPI

This section discusses JSMCAPI, a JavaScript-based application programming interface (API) used to build custom applications, such as MultiChannel consoles, or to enable MultiChannel functionality on the PeopleSoft Pure Internet Architecture page. The API is built on the REN server JavaScript client and is a pure JavaScript API.

JSMCAPI is the interface through which the application developer accesses the JSMCAPI functionality. JSMCAPI provides a set of objects, such as User, Address, Group, and so on. The PSMC, a global object, provides all those methods called to send agent requests to the server; it also provides an event handler callback method for the PeopleSoft MultiChannel Application Programming Interface (PSMCAPI) call backs for events coming from the CTI server.

The JSMCAPI communicates with the PSMCAPI through the REN server using MCP (Multi-Channel Protocol). MCP includes topic and event definition. In general, JSMCAPI:

• Sends agent requests to the MultiChannel Server.

  The requests can be agent state requests such as login, logout, set ready, and so on. Requests can also be call requests, such as dial-out, answer the call, transfer/conference, and so on.

• Receives PBX/Switch events from the CTI server.

  Events can be the agent state change, such as event ready, not ready, and so on. Events can also be call events, such as incoming call, call released, call transferred, and so on.