Working Items

Depending on how a worklist item is defined, different requirements exist for what actions are sufficient before the item is considered worked and removed from your worklist.

Although you cannot differentiate between the different types of worklist items just by looking at them, understanding these different types will clarify why different items respond to different actions:

Worklist Type	Description
User Specified	A work item is not marked as worked until you click Mark Worked. You typically use this option when you may need to return to the same work item several times or wait for supporting information.
Saved	A work item is marked as worked when you save your work on the page assigned to the worklist. You typically use this option when you can complete the item in one visit to the target page.
Selected	A work item is marked as worked as soon as you select it from a worklist. You typically use this option when the work items serve primarily as a notification.
Programmatic	A work item is marked as worked by behind-the-scenes processing attached to the page. You typically use this option when the data on the page must be evaluated to determine whether the item can be considered worked.