機械翻訳について

IEngagementContext

EngagementContextは、startCommEventパブリッシュ・リクエストのために新しいコール接続が確立されたtabContextをカプセル化するオブジェクトです。 その結果、そのコール接続によって開かれるオブジェクトを制御できます。

構文は次のとおりです:

getEngagementContext(): IEngagementContext;

Typescriptのコード・サンプルを次に示します。

const uiEventsFrameworkInstance: IUiEventsFrameworkProvider = await CX_SVC_UI_EVENTS_FRAMEWORK.uiEventsFramework.initialize('appname', 'v1');
          const multiChannelAdaptorContext: IMultiChannelAdaptorContext = await uiEventsFrameworkInstance.getMultiChannelAdaptorContext();
          const phoneContext: IPhoneContext = await multiChannelAdaptorContext.getCommunicationChannelContext('PHONE') as IPhoneContext;
          const request: IMcaStartCommEventActionRequest = uiEventsFrameworkInstance.requestHelper.createPublishRequest('startCommEvent') as IMcaStartCommEventActionRequest;
          request.setAppClassification('appClassfication');
          request.setInputData(_inboundData);// _inboundData of type - IMcaStartCommInData
          const inData: IMcaStartCommInDataRequest = request.getInData();
          phoneContext.publish(request).then((res: IOperationResponse) => {
              const response: IMcaStartComActionResponse = res as IMcaStartComActionResponse;
              const startCommData: IMcaStartComActionData = response.getResponseData();
              const engagementContext: IEngagementContext = startCommData.getEngagementContext();
          })

Javascriptのコード・サンプルを次に示します。

const uiEventsFrameworkInstance = await CX_SVC_UI_EVENTS_FRAMEWORK.uiEventsFramework.initialize('appname', 'v1');
  const multiChannelAdaptorContext = await uiEventsFrameworkInstance.getMultiChannelAdaptorContext();
  const phoneContext = await multiChannelAdaptorContext.getCommunicationChannelContext('PHONE');
  const request = uiEventsFrameworkInstance.requestHelper.createPublishRequest('startCommEvent');
  request.setAppClassification('appClassfication');
  request.setInputData(_inboundData);// _inboundData of type - IMcaStartCommInData
  const inData = request.getInData();
  phoneContext.publish(request).then((response) => {
      const startCommData = response.getResponseData();
      const engagementContext = startCommData.getEngagementContext();
  }) 

関数

getEngagementId

新しいコール接続のために開かれたエンゲージメント・オブジェクトの一意の識別子を取得するには、この関数を使用

次に、構文の例を示します:

getEngagementId(): string; 

Typescriptのコード・サンプルを次に示します。

/// <reference path="uiEventsFramework.d.ts"/>  
          const uiEventsFrameworkInstance: IUiEventsFrameworkProvider = await CX_SVC_UI_EVENTS_FRAMEWORK.uiEventsFramework.initialize('appname', 'v1');
          const multiChannelAdaptorContext: IMultiChannelAdaptorContext = await uiEventsFrameworkInstance.getMultiChannelAdaptorContext();
          const phoneContext: IPhoneContext = await multiChannelAdaptorContext.getCommunicationChannelContext('PHONE') as IPhoneContext;
          const request: IMcaStartCommEventActionRequest = uiEventsFrameworkInstance.requestHelper.createPublishRequest('startCommEvent') as IMcaStartCommEventActionRequest;
          request.setAppClassification('appClassfication');
          request.setInputData(_inboundData);// _inboundData of type - IMcaStartCommInData
          const inData: IMcaStartCommInDataRequest = request.getInData();
          phoneContext.publish(request).then((res: IOperationResponse) => {
              const response: IMcaStartComActionResponse = res as IMcaStartComActionResponse;
              const startCommData: IMcaStartComActionData = response.getResponseData();
              const engagementContext: IEngagementContext = startCommData.getEngagementContext();
              const engagementId: string = engagementContext.getEngagementId();
          }).catch(() => {
          })
  

Javascriptのコード・サンプルを次に示します。

const uiEventsFrameworkInstance = await CX_SVC_UI_EVENTS_FRAMEWORK.uiEventsFramework.initialize('appname', 'v1');
  const multiChannelAdaptorContext = await uiEventsFrameworkInstance.getMultiChannelAdaptorContext();
  const phoneContext = await multiChannelAdaptorContext.getCommunicationChannelContext('PHONE');
  const request = uiEventsFrameworkInstance.requestHelper.createPublishRequest('startCommEvent');
  request.setAppClassification('appClassfication');
  request.setInputData(_inboundData);// _inboundData of type - IMcaStartCommInData
  const inData = request.getInData();
  phoneContext.publish(request).then((response) => {
      const startCommData = response.getResponseData();
      const engagementContext = startCommData.getEngagementContext();
      const engagementId = engagementContext.getEngagementId();
  })

getTabContext

このファンクションを使用して、エンゲージメント・オブジェクトまたは新規コール接続が開始されるtabContextを取得します。 これはITabContextタイプになり、このtabContextでアクティブおよび使用可能なレコードを取得して、そのレコードに対してアクションを実行できます。

次に、構文の例を示します:

getTabContext(): Promise<ITabContext>;

Typescriptのコード・サンプルを次に示します。

/// <reference path="uiEventsFramework.d.ts"/>  
          const uiEventsFrameworkInstance: IUiEventsFrameworkProvider = await CX_SVC_UI_EVENTS_FRAMEWORK.uiEventsFramework.initialize('appname', 'v1');
          const multiChannelAdaptorContext: IMultiChannelAdaptorContext = await uiEventsFrameworkInstance.getMultiChannelAdaptorContext();
          const phoneContext: IPhoneContext = await multiChannelAdaptorContext.getCommunicationChannelContext('PHONE') as IPhoneContext;
          const request: IMcaStartCommEventActionRequest = uiEventsFrameworkInstance.requestHelper.createPublishRequest('startCommEvent') as IMcaStartCommEventActionRequest;
          request.setAppClassification('appClassfication');
          request.setInputData(_inboundData);// _inboundData of type - IMcaStartCommInData
          const inData: IMcaStartCommInDataRequest = request.getInData();
          phoneContext.publish(request).then(async (res: IOperationResponse) => {
              const response: IMcaStartComActionResponse = res as IMcaStartComActionResponse;
              const startCommData: IMcaStartComActionData = response.getResponseData();
              const engagementContext: IEngagementContext = startCommData.getEngagementContext();
              const tabContext: ITabContext = await engagementContext.getTabContext();
          }).catch(() => {
          })
  

Javascriptのコード・サンプルを次に示します。

const uiEventsFrameworkInstance = await CX_SVC_UI_EVENTS_FRAMEWORK.uiEventsFramework.initialize('appname', 'v1');
  const multiChannelAdaptorContext = await uiEventsFrameworkInstance.getMultiChannelAdaptorContext();
  const phoneContext = await multiChannelAdaptorContext.getCommunicationChannelContext('PHONE');
  const request = uiEventsFrameworkInstance.requestHelper.createPublishRequest('startCommEvent');
  request.setAppClassification('appClassfication');
  request.setInputData(_inboundData);// _inboundData of type - IMcaStartCommInData
  const inData = request.getInData();
  phoneContext.publish(request).then((response) => {
      const startCommData = response.getResponseData();
      const engagementContext = startCommData.getEngagementContext();
      const engagementId = engagementContext.getEngagementId();
      const tabContext = await engagementContext.getTabContext();
  })

getEngagementData

この関数を使用して、エンゲージメント・オブジェクトのデータをフェッチします。

次に、構文の例を示します:

getEngagementData(): IMcaEngagementData;

Typescriptのコード・サンプルを次に示します。

/// <reference path="uiEventsFramework.d.ts"/>  
          const uiEventsFrameworkInstance: IUiEventsFrameworkProvider = await CX_SVC_UI_EVENTS_FRAMEWORK.uiEventsFramework.initialize('appname', 'v1');
          const multiChannelAdaptorContext: IMultiChannelAdaptorContext = await uiEventsFrameworkInstance.getMultiChannelAdaptorContext();
          const phoneContext: IPhoneContext = await multiChannelAdaptorContext.getCommunicationChannelContext('PHONE') as IPhoneContext;
          const request: IMcaStartCommEventActionRequest = uiEventsFrameworkInstance.requestHelper.createPublishRequest('startCommEvent') as IMcaStartCommEventActionRequest;
          request.setAppClassification('appClassfication');
          request.setInputData(_inboundData);// _inboundData of type - IMcaStartCommInData
          const inData: IMcaStartCommInDataRequest = request.getInData();
          phoneContext.publish(request).then(async (res: IOperationResponse) => {
              const response: IMcaStartComActionResponse = res as IMcaStartComActionResponse;
              const startCommData: IMcaStartComActionData = response.getResponseData();
              const engagementContext: IEngagementContext = startCommData.getEngagementContext();
              const engagementData: IMcaEngagementData = await engagementContext.getEngagementData();
          }).catch(() => {
          })
  

Javascriptのコード・サンプルを次に示します。

const uiEventsFrameworkInstance = await CX_SVC_UI_EVENTS_FRAMEWORK.uiEventsFramework.initialize('appname', 'v1');
  const multiChannelAdaptorContext = await uiEventsFrameworkInstance.getMultiChannelAdaptorContext();
  const phoneContext = await multiChannelAdaptorContext.getCommunicationChannelContext('PHONE');
  const request = uiEventsFrameworkInstance.requestHelper.createPublishRequest('startCommEvent');
  request.setAppClassification('appClassfication');
  request.setInputData(_inboundData);// _inboundData of type - IMcaStartCommInData
  const inData = request.getInData();
  phoneContext.publish(request).then((response) => {
      const startCommData = response.getResponseData();
      const engagementContext = startCommData.getEngagementContext();
      const engagementId = engagementContext.getEngagementId();
      const engagementData = await engagementContext.getEngagementData();
  })

getChannel

このファンクションを使用して、EngagementContextオブジェクトの型を取得します。 値はPHONEになります。

次に、構文の例を示します:

getChannel(): string;

Typescriptのコード・サンプルを次に示します。

/// <reference path="uiEventsFramework.d.ts"/>      const uiEventsFrameworkInstance: IUiEventsFrameworkProvider = await CX_SVC_UI_EVENTS_FRAMEWORK.uiEventsFramework.initialize('appname', 'v1');
          const multiChannelAdaptorContext: IMultiChannelAdaptorContext = await uiEventsFrameworkInstance.getMultiChannelAdaptorContext();
          const phoneContext: IPhoneContext = await multiChannelAdaptorContext.getCommunicationChannelContext('PHONE') as IPhoneContext;
          const request: IMcaStartCommEventActionRequest = uiEventsFrameworkInstance.requestHelper.createPublishRequest('startCommEvent') as IMcaStartCommEventActionRequest;
          request.setAppClassification('appClassfication');
          request.setInputData(_inboundData);// _inboundData of type - IMcaStartCommInData
          const inData: IMcaStartCommInDataRequest = request.getInData();
          phoneContext.publish(request).then(async (res: IOperationResponse) => {
              const response: IMcaStartComActionResponse = res as IMcaStartComActionResponse;
              const startCommData: IMcaStartComActionData = response.getResponseData();
              const engagementContext: IEngagementContext = startCommData.getEngagementContext();
              const channel: string = await engagementContext.getChannel(); // 'PHONE'
          }).catch(() => {
          })   
  

Javascriptのコード・サンプルを次に示します。

const uiEventsFrameworkInstance = await CX_SVC_UI_EVENTS_FRAMEWORK.uiEventsFramework.initialize('appname', 'v1');
  const multiChannelAdaptorContext = await uiEventsFrameworkInstance.getMultiChannelAdaptorContext();
  const phoneContext = await multiChannelAdaptorContext.getCommunicationChannelContext('PHONE');
  const request = uiEventsFrameworkInstance.requestHelper.createPublishRequest('startCommEvent');
  request.setAppClassification('appClassfication');
  request.setInputData(_inboundData);// _inboundData of type - IMcaStartCommInData
  const inData = request.getInData();
  phoneContext.publish(request).then((response) => {
      const startCommData = response.getResponseData();
      const engagementContext = startCommData.getEngagementContext();
      const engagementId = engagementContext.getEngagementId();
      const channel = await engagementContext.getChannel(); // 'PHONE'
  })

公開

このファンクションを使用して、エンゲージメント・コンテキストで操作を公開します。

次のコード例は、構文を示しています:

publish: (requestObject: IOperationRequest) => Promise<IOperationResponse>;