顧客対応ロギング
startLogging
ロギングを開始するTypescriptの例を次に示します:
var frameworkProvider: IUiEventsFrameworkProvider = await CX_SVC_UI_EVENTS_FRAMEWORK.uiEventsFramework.initialize('app','v1')
var interactionLogger: IInteractionLogger = frameworkProvider.getInteractionLogger('ORA_SVC_PHONE', '300100572530155');
var parentInteractionId: string = await interactionLogger.startLogging();
ロギングを開始するJavaScriptの例を次に示します:
var frameworkProvider = await CX_SVC_UI_EVENTS_FRAMEWORK.uiEventsFramework.initialize('app','v1')
var interactionLogger = frameworkProvider.getInteractionLogger('ORA_SVC_PHONE', '300100572530155');
var parentInteractionId = await interactionLogger.startLogging();
拡張可能フィールドを使用してロギングを開始するTypescriptの例を次に示します:
var frameworkProvider: IUiEventsFrameworkProvider = await CX_SVC_UI_EVENTS_FRAMEWORK.uiEventsFramework.initialize('app','v1')
var interactionLogger: IInteractionLogger = frameworkProvider.getInteractionLogger('ORA_SVC_PHONE', '300100572530155');
var parentInteractionId: string = await interactionLogger.startLogging({'UefCustomTextTvm_c':'Extensible field value updated!'});
拡張可能フィールドを使用してロギングを開始するJavaScriptの例を次に示します:
var frameworkProvider = await CX_SVC_UI_EVENTS_FRAMEWORK.uiEventsFramework.initialize('app','v1')
var interactionLogger = frameworkProvider.getInteractionLogger('ORA_SVC_PHONE', '300100572530155');
var parentInteractionId = await interactionLogger.startLogging({'UefCustomTextTvm_c':'Extensible field value updated!'});
stopLogging
インタラクションのロギングを停止するTypescriptの例を次に示します:
var frameworkProvider: IUiEventsFrameworkProvider = await CX_SVC_UI_EVENTS_FRAMEWORK.uiEventsFramework.initialize('app','v1')
var interactionLogger: IInteractionLogger = frameworkProvider.getInteractionLogger('ORA_SVC_PHONE', '300100572530155');
var parentInteractionId: string = await interactionLogger.startLogging();
interactionLogger.stopLogging();
インタラクションのロギングを停止するJavaScriptの例を次に示します
var frameworkProvider = await CX_SVC_UI_EVENTS_FRAMEWORK.uiEventsFramework.initialize('app','v1')
var interactionLogger = frameworkProvider.getInteractionLogger('ORA_SVC_PHONE', '300100572530155');
var parentInteractionId = await interactionLogger.startLogging();
interactionLogger.stopLogging();
拡張可能フィールドを更新してインタラクションのロギングを停止するTypescriptの例を次に示します:
var frameworkProvider: IUiEventsFrameworkProvider = await CX_SVC_UI_EVENTS_FRAMEWORK.uiEventsFramework.initialize('app','v1')
var interactionLogger: IInteractionLogger = frameworkProvider.getInteractionLogger('ORA_SVC_PHONE', '300100572530155');
var parentInteractionId: string = await interactionLogger.startLogging();
interactionLogger.stopLogging({'UefCustomTextTvm_c':'Extensible field value updated!'}, {'InteractionNotes':'quick 123'});
拡張可能フィールドを更新して対話のロギングを停止するJavaScriptの例を次に示します:
var frameworkProvider = await CX_SVC_UI_EVENTS_FRAMEWORK.uiEventsFramework.initialize('app','v1')
var interactionLogger = frameworkProvider.getInteractionLogger('ORA_SVC_PHONE', '300100572530155');
var parentInteractionId = await interactionLogger.startLogging();
interactionLogger.stopLogging({'UefCustomTextTvm_c':'Extensible field value updated!'});
\
次に、stopLoggingのTypescriptの例を示します。その後、ラップ・アップ・オブジェクトを作成します:
var frameworkProvider: IUiEventsFrameworkProvider = await CX_SVC_UI_EVENTS_FRAMEWORK.uiEventsFramework.initialize('app','v1')
var interactionLogger: IInteractionLogger = frameworkProvider.getInteractionLogger('ORA_SVC_PHONE', '300100572530155');
var parentInteractionId: string = await interactionLogger.startLogging();
stopLoggingのJavaScriptの例を次に示します。その後、ラップ・アップ・オブジェクトを作成します:
var frameworkProvider = await CX_SVC_UI_EVENTS_FRAMEWORK.uiEventsFramework.initialize('app','v1')
var interactionLogger = frameworkProvider.getInteractionLogger('ORA_SVC_PHONE', '300100572530155');
var parentInteractionId = await interactionLogger.startLogging();
interactionLogger.stopLogging(null, {'InteractionNotes':'quick 123'});
pauseLogging
インタラクションのロギングを一時停止するTypescriptの例を次に示します
var frameworkProvider: IUiEventsFrameworkProvider = await CX_SVC_UI_EVENTS_FRAMEWORK.uiEventsFramework.initialize('app','v1')
var interactionLogger: IInteractionLogger = frameworkProvider.getInteractionLogger('ORA_SVC_PHONE', '300100572530155');
var parentInteractionId: string = await interactionLogger.startLogging();
await interactionLogger.pauseLogging();
対話のロギングを一時停止するJavaScriptの例を次に示します:
var frameworkProvider = await CX_SVC_UI_EVENTS_FRAMEWORK.uiEventsFramework.initialize('app','v1')
var interactionLogger = frameworkProvider.getInteractionLogger('ORA_SVC_PHONE', '300100572530155');
var parentInteractionId = await interactionLogger.startLogging();
await interactionLogger.pauseLogging();
resumeLogging
インタラクションのロギングを再開するTypescriptの例を次に示します:
var frameworkProvider: IUiEventsFrameworkProvider = await CX_SVC_UI_EVENTS_FRAMEWORK.uiEventsFramework.initialize('app','v1')
var interactionLogger: IInteractionLogger = frameworkProvider.getInteractionLogger('ORA_SVC_PHONE', '300100572530155');
var parentInteractionId: string = await interactionLogger.startLogging();
await interactionLogger.pauseLogging();
await interactionLogger.resumeLogging();
インタラクションのロギングを再開するJavaScriptの例を次に示します:
var frameworkProvider = await CX_SVC_UI_EVENTS_FRAMEWORK.uiEventsFramework.initialize('app','v1')
var interactionLogger = frameworkProvider.getInteractionLogger('ORA_SVC_PHONE', '300100572530155');
var parentInteractionId = await interactionLogger.startLogging();
await interactionLogger.pauseLogging();
await interactionLogger.resumeLogging();