Document Services
Antivirus scanning of files
If you are using an Oracle Cloud-based deployment, Unifier includes a virus scanner. To prevent virus attacks from infiltrating your system through external files, the system scans each file that is uploaded. Until the scan is completed, the file remains in a Scan Pending state.
At a minimum, the system scans each file that is uploaded, submitted, or attached through the following channels:
- Document Manager
- Business processes (BPs)
- Image pickers
- Cells within forms or sheets
- Custom Templates for use with custom prints and reports
- XML Localization Interchange File Format (XLIFF) files used for translation support
- Custom Help files, such as those provided through a uDesigner object
- Bluebeam sessions
- Webservice Get calls
- Import of comma-separated values (CSV) or Microsoft Excel files
Depending on how your environment is configured, the following actions might occur:
- If the virus scanner detects an issue with a file that a user is uploading, the system sends an email to the user who uploaded the file and the designated company contact. Depending on the location of the infected file, the system might display a bug icon
(if the system is configured to display alerts) or an ellipsis icon 
(if the system is configured to prevent the display of alerts). - If a user tries to access or download a file that has not yet been scanned and the environment is configured to display alerts, the system displays a Confirmation message that requires a response to continue. If a Confirmation message appears, the user can wait and try to access the file later.
- If the virus scanner detects an issue with a file that a user is trying to view or download, an alert is displayed that indicates the file contains a threat. If multiple files were selected for download, the uninfected files are downloaded.
Note: If you are using an Oracle Cloud-based Unifier deployment, see Edit Company (Security Tab) in the Unifier General Administration Guide for more information about configuring the environment to allow the display of messages regarding Scan Pending states.
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Last Published Wednesday, April 9, 2025