Service Requests

The Service Request process is an easy-to-use process for submitting facility service requests for issues, problems, requests for repair, and so forth. The Service Request allows you to specify the nature of the issue, priority, criticality, and location as well as the asset affected if applicable.

The Service Request process is accessible to users from a different URL address than the typical full access URL used to log on to Unifier. Access to this portal Service Request process interface is available to all FAM users who are members of the “Portal Users” company level User Group.

Select fields are updated by the Work Order Request and Corrective Work Order resulting from a Service Request so that Portal Users can monitor the progress of a reported issue.

See Also