Service Request Business Process

Purpose

Use the Service Request BP to request maintenance activity on a facility or asset and monitor progress on the resulting Work Order.

Level

Company

Type

Simple

Workflow

The Service Requests BP is a non-workflow BP.

View

The Service Request process is accessible to users from a different URL address than the typical full access URL used to log on to Unifier. Access to this portal Service Request process interface is available to all FAM users who are members of the “Portal Users” company level User Group.

Create

To create a Service Request:

  1. Go to the Company Workspace tab and switch to User mode.
  2. In the left Navigator, select Facilities Help Desk, and then select Service Request.
  3. In the BP log, click Create.
  4. Complete the form.
  5. Click Submit.


Last Published Wednesday, April 9, 2025