Updating Company Settings on the Password Policy Tab

Sponsor Company Administrators can specify password security policies. By default, the minimum password requirement is set at one (1) character, meaning that the user is required to create a password with a minimum of one character. If a value is not entered in a field, the option is ignored. These settings apply to Sponsor/Owner company users only. These will not apply to Partner Company users. For the Partner Company users, the default settings apply.

To manage user password criteria on the Password Policy tab:

  1. On the Company Settings page, click the Password Policy tab, and then click Edit.
  2. In the Password Complexity section, enter values in the applicable fields.

    A value of 0 indicates that a restriction does not apply.

    For the Minimum Special Character field, valid special characters include: [{~!@#$%^&*()-_=+;:'",<.>/?]}

  3. In the Password Rules section, select the applicable options.

    For the Password recovery secret questions setup required option, users are prompted to set up security questions for password reset upon first login. Existing users are prompted to set up security questions upon the next login.

    Note: This option is available for Owner, Partner, and Hosting companies. When selected, it requires users to set up the password recovery secret questions. This is applicable to all users in the respective companies including Company Administrators and Site Administrator.

  4. To save your changes, click Save.

See Also

Updating Company Settings

Updating Company Settings on the General Tab

Updating Company Settings on the Security Tab

Updating Company Settings on the IP Allowlist Tab

Updating Company Settings on the Support Tab

Updating Company Settings on the Lobby Tab



Last Published Friday, April 11, 2025