Cancel a User Update Request

You can cancel an update request that has not started, that is, the status is not In Process or Finished.

To cancel a user update request:

  1. Go to the Company Workspace tab, and switch to Admin mode.
  2. In the left Navigator, select Standards & Libraries, and then select User Preference Templates.

    The Preference Template log opens.

  3. From the toolbar, select Update Users, and then select History.
  4. In the Update Users: History window, select an update that has not started.
  5. From the toolbar, select Cancel Request.
  6. When you are done, select Close Window.

Last Published Monday, October 13, 2025