Unlocking a Locked User Account

A user account can be locked if the user exceeds the maximum sign in attempts, or if the user has not signed in after a specified number of days. The users who are locked out of the system will receive a message stating the condition that needs to be corrected.

The password criteria are configured on the Security tab of the Edit Company window.

To unlock a locked user account:

  1. Go to the Company Workspace tab and switch to Admin mode.
  2. In the left Navigator, select User Administration, and then select Company Users or Partner Users.
  3. Select the user from the log.
  4. Click Open, and click the Security tab. When a user's account is locked, the Unlock account checkbox appears selected. This checkbox is provided only if the user's account is locked. Otherwise, it does not appear on the user's Security tab.
  5. Deselect the Unlock account checkbox.
  6. Click Apply to save or OK to save and exit.

Last Published Tuesday, May 6, 2025