Siebel Service Request
The Siebel Service Request ASI is part of the Manage Service Request business process. Use this ASI to synchronize service requests in the Siebel application with an external target application. This ASI facilitates both outbound and inbound data synchronization between the Siebel application and an external target application.
The following image shows the Siebel Service Request ASI structure, which contains the following components: Service Request, Action, and Account External Product.
The following table lists the integration components and user keys of this ASI.
| Integration Component | XML Tag | User Keys |
|---|---|---|
Action |
Action |
|
Account External Product |
AccountExternalProduct |
|
Service Request |
ServiceRequest |
|
SR External Product |
SrExternalProduct |
|
Action Fields in Siebel Service Request ASI
The following table lists the Action fields and their attributes in Siebel Service Request ASI. Fields without a length specified do not have a maximum length associated with them.
| Name | XML Tag | Data Type | Length | Required |
|---|---|---|---|---|
Abstract |
Abstract |
DTYPE_TEXT |
100 |
No |
Activity SR Id |
ActivitySRId |
DTYPE_ID |
15 |
No |
Activity UID |
ActivityUID |
DTYPE_TEXT |
30 |
No |
Asset Id |
AssetId |
DTYPE_ID |
15 |
No |
Asset Number |
AssetNumber |
DTYPE_TEXT |
100 |
No |
Audience |
Audience |
DTYPE_TEXT |
30 |
No |
Comment |
Comment |
DTYPE_TEXT |
1,500 |
No |
Description |
Description3 |
DTYPE_TEXT |
100 |
No |
Done |
Done |
DTYPE_TEXT |
30 |
No |
Duration Hours |
DurationHours |
DTYPE_NUMBER |
22 |
No |
Duration Minutes |
DurationMinutes |
DTYPE_NUMBER |
22 |
No |
Id |
Id |
DTYPE_ID |
30 |
No |
Planned |
Planned |
DTYPE_TEXT |
30 |
No |
Planned Completion |
PlannedCompletion |
DTYPE_TEXT |
30 |
No |
Primary Owner Id |
PrimaryOwnerId |
DTYPE_ID |
15 |
No |
Resolution Code |
ResolutionCode |
DTYPE_TEXT |
30 |
No |
Started |
Started |
DTYPE_TEXT |
30 |
No |
Type |
Type |
DTYPE_TEXT |
30 |
No |
Account External Product Fields in Siebel Service Request ASI
The following table lists the Account External Product fields and their attributes in Siebel Service Request ASI. Fields without a length specified do not have a maximum length associated with them.
| Name | XML Tag | Data Type | Length | Required |
|---|---|---|---|---|
AEP Account Id |
AEPAccountId |
DTYPE_ID |
30 |
No |
AEP Product Id |
AEPProductId |
DTYPE_ID |
30 |
No |
Id |
Id |
DTYPE_ID |
30 |
No |
Version |
Version |
DTYPE_TEXT |
30 |
No |
Service Request Fields in Siebel Service Request ASI
The following table lists the Service Request fields and their attributes in Siebel Service Request ASI. Fields without a length specified do not have a maximum length associated with them.
| Name | XML Tag | Data Type | Length | Required |
|---|---|---|---|---|
Abstract |
Abstract |
DTYPE_TEXT |
100 |
No |
Account |
Account |
DTYPE_TEXT |
100 |
No |
Account Id |
AccountId |
DTYPE_ID |
15 |
No |
Account Location |
AccountLocation |
DTYPE_TEXT |
50 |
No |
Agreement Id |
AgreementId |
DTYPE_ID |
15 |
No |
Area |
Area |
DTYPE_TEXT |
30 |
No |
Asset Id |
AssetId |
DTYPE_ID |
15 |
No |
Closed Date |
ClosedDate |
DTYPE_TEXT |
30 |
No |
Commit Time |
CommitTime |
DTYPE_TEXT |
30 |
No |
Contact Business Phone |
ContactBusinessPhone |
DTYPE_TEXT |
NA |
No |
Contact Created |
ContactCreated |
DTYPE_TEXT |
30 |
No |
Contact First Name |
ContactFirstName |
DTYPE_TEXT |
50 |
No |
Contact Id |
ContactId |
DTYPE_ID |
15 |
No |
Contact Last Name |
ContactLastName |
DTYPE_TEXT |
50 |
No |
Customer Reference Number |
CustomerReferenceNumber |
DTYPE_TEXT |
64 |
No |
Description |
Description |
DTYPE_TEXT |
2,000 |
No |
Entitlement Id |
EntitlementId |
DTYPE_ID |
15 |
No |
Entitlement Name |
EntitlementName |
DTYPE_TEXT |
50 |
No |
Group Id |
GroupId |
DTYPE_ID |
NA |
No |
Id |
Id |
DTYPE_ID |
30 |
No |
Owned By Id |
OwnedById |
DTYPE_ID |
30 |
No |
Owner |
Owner |
DTYPE_TEXT |
50 |
No |
Primary Organization Id |
PrimaryOrganizationId |
DTYPE_ID |
15 |
No |
Primary Service Agreement Id |
PrimaryServiceAgreementId |
DTYPE_ID |
15 |
No |
Priority |
Priority |
DTYPE_TEXT |
30 |
No |
Product |
Product |
DTYPE_TEXT |
100 |
No |
Product Id |
ProductId |
DTYPE_ID |
15 |
No |
SR Number |
SRNumber |
DTYPE_TEXT |
64 |
No |
SR Type |
SRType |
DTYPE_TEXT |
30 |
No |
Serial Number |
SerialNumber |
DTYPE_TEXT |
NA |
No |
Service Request Type |
ServiceRequestType |
DTYPE_TEXT |
30 |
No |
Severity |
Severity |
DTYPE_TEXT |
30 |
No |
Source |
Source |
DTYPE_TEXT |
30 |
No |
Status |
Status |
DTYPE_TEXT |
30 |
No |
Sub-Area |
Sub-Area |
DTYPE_TEXT |
30 |
No |
Sub-Status |
Sub-Status |
DTYPE_TEXT |
30 |
No |
Type |
Type |
DTYPE_TEXT |
30 |
No |
operation |
operation |
DTYPE_TEXT |
30 |
No |
searchspec |
searchspec |
DTYPE_TEXT |
250 |
No |
SR External Product Fields in Siebel Service Request ASI
The following table lists the SR External Product fields and their attributes in Siebel Service Request ASI. Fields without a length specified do not have a maximum length associated with them.
| Name | XML Tag | Data Type | Length | Required |
|---|---|---|---|---|
Name |
Name |
DTYPE_TEXT |
100 |
No |
Version |
Version |
DTYPE_TEXT |
30 |
No |