Managing Collections Preferences

Siebel administrators use this screen to define and update factors that determine how the collections process is executed, for example promise-to-pay preferences, PTP excluded dates, PTP followup dates, and default followup activities.

The following table describes the types of information, that is Preferences, PTP Follow-Up, PTP Excluded Dates, and Activity Follow-Up, that appears in the Collection Summary view.

Summary	Comments
Preferences	Describes the promise to pay preferences, for example dollar amount and time tolerance for the financial account.
PTP Follow-Up	Defines the followup days for broken PTP by method of payment.
PTP Excluded Dates	Lists the promise to pay excluded dates. Administrators can add dates to define their companies collections preferences.
Activity Follow-Up	Describes the followup activities, for example Inbound or Outbound Call.

To set up a promise-to-pay tolerance amount

1. Navigate to the Administration - Collections, then the Collections Preferences view.

2. In the Preferences form, complete the necessary fields.

   Some fields are described in the following table.

   Field	Comments
   Tolerance Amount	The Tolerance Amount is the least amount of payment that the collection agent will tolerate from the customer. How much Tolerance (in Amount & %) can be given for a Promise to Pay for various accounts. Based on this tolerance, promise-to-pays can be broken if the amount received is in the limits of the tolerance on promised date. Therefore, the Tolerance Amount is a check to evaluate if PTP records are broken or not. The amount is the limit of tolerance.
   Maximum Days in Future	10 (Promise-to-Pay Due Date Validation)
   Not Today, Not on Sunday, Not on Saturday check boxes	Promise-to-Pay Due Date Validation
   Min Days before Cure	Cure Process, Cure Duration (Days) For example 55
   Wait before follow up	Repossession For example 2
   Replace existing position	Manual Assignment Preferences Checked

To view system preferences for the Collections processes

1. Navigate to Application - Administration, then the System Preferences view.

2. In the System Preferences list, query for *CF*.

   Collections Processes that have already been set up appears as described in the following table.

   System Preference Name	System Preference Value
   CF_CURE_DURATION	10
   CF_CURE_TOLERANCE_DAYS	55
   CF_PTP_FUTURE_DAYS_MAX	10
   CF_PTP_NOT_SATURDAY	Y
   CF_PTP_NOT_SUNDAY	Y
   CF_PTP_NOT_TODAY	Y
   CF_PTP_TOLERANCE_AMNT	1.00
   CF_REPLACE_EXIST_POS	Y
   CF_REPO_FOLLOW_UP	2

To set up PTP excluded dates

1. Navigate to the Administration - Collections, then the Collections Preferences view.

2. In the PTP Excluded Dates list, create a new record and complete the necessary fields.

   Some fields are described in the following table.

   Field	Example
   Name	Christmas
   Excluded Date	12/25/05

To set up a promise to pay followup definition

1. Navigate to the Administration - Collections, then the Collections Preferences view.

2. In the PTP Follow-Up list, create a new record and complete the necessary fields.

   Some fields are described in the following table.

   Field	Examples
   Method of Payment	Western Union, Cheque by Phone, Mail, Overnight Mail.
   Number of Days	The default is set to 1.

To set up an activity followup definition

1. Navigate to the Administration - Collections, then the Collections Preferences view.

2. In the Activity Follow-Up list, create a new record and complete the necessary fields.

   Some fields are described in the following table.

   Field	Examples
   Activity Type	Call - Inbound, Call Outbound, and so on
   Activity Disposition	Left Message, No Answer, PTP, or Other.
   Number of Days	The default is set to 1.