Automatically Recovering a Workflow Process Instance

If the Workflow Process Manager server component fails due to an event that occurs outside of the Workflow Process Manager server component, such as a server failure, then Siebel Workflow resumes the interrupted Workflow Process instances when the Siebel Server restarts.

You can manually recover instances that Siebel Workflow cannot automatically recover. For example, if the Siebel Server fails while a Siebel operation updates a record, then the Workflow Process cannot determine if the Siebel operation finished. It might be necessary for you to manually make sure the Workflow Process finished this update before resuming the Workflow Process.

Siebel CRM can automatically recover a Workflow Process that runs in the server component. It cannot automatically recover a Workflow Process that runs on a local database.