How Call Depth Affects Resuming a Workflow Process

Siebel CRM can resume a Workflow Process instance only if the Call Depth setting of this instance is the highest among the related instances. If the instance is part of a set of related instances, and if one or more of these instances includes a higher Call Depth level, then Siebel CRM disables the Resume Instance - Next Step and Resume Instance - Current Step options in the Related Instances Menu. For example, assume multiple related instances exist, and that these instances include Call Depth settings of 0,1,2,3, and 4. Assume you choose the record with level 3. In this situation, Siebel CRM disables these Resume controls because level 3 is not the highest Call Depth level that it set among the related instances.