Using the Workflow User Event Service Business Service to Create a User Event

To create a user event, Siebel CRM calls the Workflow User Event Service business service. Siebel CRM can use it only in a long-running Workflow Process.You cannot modify Siebel CRM to cause a long-running workflow to resume on a custom Workflow Process server component.

The Workflow User Event Service business service must communicate with the Workflow Process Manager to use a user event. Siebel CRM can call the Workflow User Event Service business service from a business service step, a script, a COM interface, or a Java interface. For example, assume a 7.0 Flow Workflow Process or a service Workflow Process starts a user event. A business service step calls the Workflow User Event Service business service to communicate with a long-running Workflow Process that runs in the background.

Most types of Workflow Process or business services can create a user event. It is recommended that you define only a long-running Workflow Process to receive a user event.

For more information, see Workflow User Event Service Business Service.