About Passing Customer Orders to Oracle Billing Application

When you create a customer order in Siebel Communications, the order is successfully passed to the Oracle Communications Billing and Revenue Management application if all of the following conditions are satisfied:

• For the account in the order header, the following conditions are satisfied:

  • The Account Type field must have a value of Business or Residential.

  • The Account Class field must have a value Customer, Service, or Billing.

  • The Primary Contact field must contain data.

  • An account address must be designated as the primary address.

• The price list in the order header must be the same price list that the Oracle Communications Billing and Revenue Management application uses.

• The following fields in the order lines must contain data:

  • Service Id (if the order line relates to a service bundle)

  • Service Account

  • Billing Account

  • Billing Profile

    Note: A billing profile is successfully passed to the billing application if the billing profile satisfies some conditions. For more information about these conditions, see About Billing Profiles in Siebel Communications.