Managing Agreements for a Residential Customer

A residential customer with an existing service agreement decides to purchase a mobile phone for her daughter. She visits an authorized dealer to complete this transaction. The dealer looks up her agreement in the dealer's back-office system, which is connected to Siebel Communications at Greenwich mean time (GMT).

The dealer then creates the order in Siebel Communications. When the order is created, Siebel Communications associates the new service for the daughter with the mother's agreement. When the order is complete,Siebel Communications automatically updates the agreement with the new service. Finally,Siebel Communications issues requests to the appropriate back-office applications to provision the daughter's new mobile service.

The following image shows the sequence of procedures that might be used to manage residential agreements. The steps in the procedure are as follows:

• Create agreement.

• Create order.

• Revise agreement (if necessary).

• Fulfill order.